CWILL Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (3,177)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, must‑have tracking solution that reduces “Where is my order?” contacts, chargebacks, and support workload. They like the branded tracking page that keeps customers on-site, supports upsells, and can be fully customized. Features like live map, dropship mode, and final‑mile carrier links are praised. Merchants find setup easy, tracking consistent, and support fast, friendly, and knowledgeable.
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I just started with this application and I must say I'm very impressed. The customer service support is very responsive and on point and a pleasure to do business with.
Hi,
We would really appreciate you taking a moment from your busy schedule to provide some feedback on that. And thank you very much for your recognition of our customer survice. Please let us know if there is anything else you need from us or any other information or support that we can provide.
Best regards
Parcel Panel
Use this app on all my stores. It is one of the essentials. Highly recommend it. Support responds to all inquiries extremely quick & resolves any issues. Lifetime supporter
Hi，
Thank you for your positive comment and feedback , we are happy to hear that our support has provided a good experience for you. And your encouragement will keep us moving forward and constantly improving our service.
If you ever have any questions or concerns about our app, please don't hesitate to reach out to us.
Best regards
Parcel Panel
would leave 1 star if I could. signed up on a free plan which is supposed to have a quota of 20, however after installing the app it showed 0 as quota available. Very misleading money grabbers. Stay well away!!!
Hello there!
Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota.
I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you.
I look forward to chatting with you!
Lexie | Parcel Panel
does its job, basically.
Careful, it does NOT cover the detailed tracking status translation.
The "Tracking translation strings" function described here doesn't work:
https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings
It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly.
I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings!
We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.
We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.
Best Wishes,
ParcelPanel Team
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there!
Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | ParcelPanel
Best App for the Tracking, RTL compatible, easily customize page, additional track level for better customer experience, quick support service.
Hi Newtech Store Saudi Arabia!
Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | Parcel Panel
The after-sales service is awesome, the overall sense of use is good, the customer can check the clear logistics information, with map support and estimated arrival period, using it can solve my problems
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | Parcel Panel
Great app, things have turned around, perfect customer service, well done :-)
Updates:
Thank you, have a good day!
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Hi, sorry for this late response. We are a company based in China. And the last 4 days are the Dragon Boat Festival in China. That's why I reply to your email today.
For Royal Mail Tracking, we really do not support this courier. They don't provide API for us. You can check other third-party platforms such as TrackingMore, Aftership, 17track. None of them support Royal Mail tracking.
I understand your feeling and this one-star review. I promise you our team will reply email within 2 working days from now on. Besides, we really do not have many holidays in China.
Hope we can cooperate again. Best Regards.
We had issues at the beginning but the app is working fine now! Thanks for the help!
Very much recommended!
Hi, I checked your ParcelPanel Account, the tracking shows pending because the courier Matching is not configured in the right way.
To make it right and solve your problem, you can match your Shopify Courier with Deutsche Post DHL and re-synced your order again in the dashboard.
Our auto courier detect system choose Cainiao as the courier because many dropshippers are using our APP, so if they do not set up the courier match, we will do it this way.
Now we support 500+ couriers, so the NO.1 problem of untraceable package is coused by the wrong courier matching, so, please install our app again and set up the courier matching. This problem will be fixed.
Btw, our work time is 9:00-20:30 GMT+8, we are glad to help.
If you are looking for an app for tracking this is the best app its very easy in use my customer really likes this app absouletly.I will use same app in my other online shopify sites "PARCEL PANEL" is new in market.I hope it will boom quickly because of its handsome features
