CWILL Order Tracking

CWILL Order Tracking

Reviews (3,177)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, must‑have tracking solution that reduces “Where is my order?” contacts, chargebacks, and support workload. They like the branded tracking page that keeps customers on-site, supports upsells, and can be fully customized. Features like live map, dropship mode, and final‑mile carrier links are praised. Merchants find setup easy, tracking consistent, and support fast, friendly, and knowledgeable.

March 30, 2022

Quick help! Really appreciated the service. Solved the issue with minimum effort from my side. Thanks again

Naming This Later
Australia
3 months using the app
CWILL INC replied March 30, 2022

Hi Naming This Later!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 2, 2022

Super happy to work with their support team. They do understand and appreciate you. Fast response times and great communication

Wrapango
Bulgaria
8 months using the app
CWILL INC replied April 2, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 5, 2022

Great app and great customer service. They even offer a new free special offer increasing the free plan limit.

Scent In The City
United States
Over 2 years using the app
CWILL INC replied April 7, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Ellyssa | Parcel Panel

April 11, 2022

Great app, provides us with certainty that our customers know where their packages are. We really appreciate how fast and helpful the customer service team are. They always answer our questions within minutes, and always have a solution for every problem. Thanks guys!

Passio Interiors
Australia
About 1 year using the app
CWILL INC replied April 11, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 13, 2022

Best tracking app on the app store so far, with tons of customizations! the support is blazing fast. Highly recommended! 10 STARS!!!

Starphase
Türkiye
3 days using the app
CWILL INC replied April 13, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Ellyssa | Parcel Panel

Edited February 6, 2023

This app is excellent. I have a lot of confidence in using it. The support from Lexie is always spot on and soooo quick. Lexie understands exactly what needs to be done.

Little Bambini Boutique
Australia
10 months using the app
CWILL INC replied April 18, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 20, 2022

Great app ! Amazing support ! i highly recommend using it
I had a problem with the integrations and some feature and my problem has been solved in less than an hour

L'Insoluble Casse-Tête
France
About 2 hours using the app
CWILL INC replied April 20, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 28, 2022

The ability to create own tracking is fantastic. Highly recommended for serious merchant doing their own delivery.

Ergoworks
Singapore
30 minutes using the app
CWILL INC replied May 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

April 30, 2022

I used this app since the store is opened, it is great for tracking all orders and easy to use and integrate. Customers service is very helpful too

Portrait My Pet
United Kingdom
About 1 year using the app
CWILL INC replied May 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

May 4, 2022

WOW... Fantastic customer service with instant help to solve a tough customization problem that WORKS PERFECTLY. Simply amazing!

Jetpack Stickers
United States
3 months using the app
CWILL INC replied May 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel