Pinterest

new pinterest app doesn't work. zero, a complete failure. REALLY this is the crap you call an app programming and engineering and software Who wrote this garbage? You paid MONEY for a developer for this? OMG REALLY? A complete Failure nothing but ZERO. So you get kick off Shopify and you make this app strange $1k business spent money for this maybe not? Doesn't work at all.

I've reached out a number of times, but have never heard back from Pinterest about this app's failure to connect with my shop. It says my merchant account isn't approved. When I click the link to submit an appeal (and why do I even need to appeal something that used to be connected fine?) it returns a page error saying the page has permanently moved. Frustrating and BROKEN. No customer service.

I have had nothing but frustration dealing with Pinterest. Right after installing the app, my account was suspended because my site was categorized as an, "resale marketplace," which is ridiculous because it's all my stuff. I don't sell consignment and own everything I sell. You would think this would be a simple mistake that is easily corrected. However, since I installed the app and got suspended, I contacted Pinterest customer service 4 times and have only gotten messages back that they are overwhelmed with tickets from other customers and that they'll get back to me as soon as they could, which in my case is never. I also had 4 specialists assigned to help me get started with Pinterest. Three never replied back after I told them my issue, and one guy did, but didn't know what he could do to help me. The guy I had 2 video conference calls did nothing for me to get started with Pinterest or resolving my problem. The only thing I got out of our calls is that I should open an Instagram account and post on there everyday, which I have. I have dealt with many poor customer services departments including Comcast and Etsy, but this one is even worse than them which is pretty bad.

My account got suspended almost immediately after I installed this app and tried to create a campaign. I followed instructions and now cannot access my pinterest account.

I initially had issues because none of my products showed in the Pinterest website shop tab. Now my products are live on Pinterest shop tab. Setup/support could be improved.
BuyExcelTemplates.com

My Pinterest tag is not working and I've made sure it was not in any code on my website, just through this app. No one has been able to fix this for me, so my business remains "unverified" on Pinterest.

Our account was banned right after installing this App. We didn't use pinterest much in the past, so we had round about 10 Pins and two boards in total. Notheless, the account was deactivated instantly without a warning or any reasoning.
That is the most terrible shopify App experience ever.

I installed this app but when it finished installing Pinterest told me a bunch of tags were missing so I wouldn't be verified. No help or support for how I'm meant to add these tags which are meant to be added as a part of the set-up process. There was a link that suggested that to get the tags I needed to instal this Pinterest app... Right, great help. As a new person and business to Pinterest this was a dreadful first experience. I'll probably uninstall.

I have been trying to connect Pinterest to my Shopify website for over a month and this is so frustrating. As a one woman boutique owner I don't have time to mess with something that shouldn't be this hard. I'm about ready to just give up. I also received a disapproved verified merchant email stating my business does not meet the business guidelines. Very insulting as I have a professional website with clear photos of what my products are, which is women's fashion and accessories. My business has nothing that is bulleted in the email so I'm not sure what is going on. I've already contacted support and thought my problems were fixed but its worse than before. I'd give a negative review if I could.

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues.

The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to
Shopify. The app needed to be un-installed and re-installed.

There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP."

It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started.

The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing.

UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates.

The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers.

Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.