Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines returns and exchanges, cutting emails and support tickets. The branded portal is simple, professional, and highly customizable for complex policies, upsells, and local payment gateways. Many report more exchanges and store credit vs refunds, helping margins. Integrations with carriers, Gorgias, and WMS are praised, and merchants consistently highlight smooth onboarding and fast, proactive support.
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Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.
We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously.
The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us.
The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform.
If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.
This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.
The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.
Thank you for a really great app!
The best return platform ever. We went to Loop, and came right back in 2 months. Postco customize and improves based on merchant needs. 100% recomended.
We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.
Thanks for the detailed feedback and we're sorry to hear about your frustration, especially with exchanges and billing after your store merge.
We didn’t receive a support ticket on the exchange issue, so we couldn’t investigate sooner. We take this seriously and will look into it promptly.
On billing: a renewal reminder was sent before the annual renewal. Your refund request came about two months after the renewal date, which is outside our refund window. We understand the merge context and are open to discussing options.
PostCo's support team are ultra responsive and will quickly jump on a call if needed.
Their portal is intuitive and the team are very helpful when setting up and making any changes to your return rules.
All in all the platform works really well for us and our customers.
PostCo has made our return and exchange process much smoother and more efficient. The platform is easy to use, both for our team and our customers, which has helped improve customer experience and reduce support tickets.
The PostCo team has also been highly responsive and supportive. They were quick to answer our questions, receptive to feedback, and proactive in offering solutions tailored to our business needs.
Highly recommend!
We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.
As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible.
The team at Post360 are responsive and always look to resolve any issues ASAP
Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.
