Reviews (1,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.
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In my first month with Postscript, I've spent maybe $500 and we've made about $25,000. The ROI is incredibly awesome.
In comparison, I was previously an Attentive customer. Their customer service is pretty decent but it's very slow, as only email support is available. Often, it would take 2-3 days just to get a response. With Postscript I always get a reply via live chat within 5 minutes. Shout out to Zev and Shannon for always taking care of my questions quickly and efficiently!
Attentive gave me a really hard time about testing out another text message service (Postscript). They don't allow you to have access to your list when you want it access it. You apparently have to ask "permission" to have the list you've spent time and money curating. They held my customer list hostage for over a week after I asked for it, bombarding me with endless questions as to why I needed it. It left a really poor taste in my mouth. Then when they finally agreed to give it to me, they pretended like they were trying to "protect me", yet they still held my list of customers hostage. It was ridiculous. I finally got a manager on the phone and he was so condescending and rude. When they finally released my list to me, they immediately cut off my access to my Attentive account mid-month, saying that I "am not allowed to try out other text services while using Attentive". Yet, they still charged me for the whole month. Terrible, terrible experience. I'd never recommended Attentive again.
Postscript has been totally different. The pay structure is far more beneficial. The ROI is far greater. . I thought we were making a lot with text with Attentive but I'd spend about $2300 a month with them and make like $6000 from text marketing. As I mentioned, I've spent $500 to make $25,000 with text marketing through Postscript.
Clearly I have way better ROI with Postscript and the customer support is much faster.
So far so good. The best part so far is the excellent and very friendly customer support. Keep it up!
The customer service is the best part of this app! Porschai helped me through all of the questions that I had!
Taylor was swift and new exactly where to lead me with a wonderful screenshot.... I appreciate her swift response.
Fairly priced, amazing support, great technology and interface, Not much more you could ask for. Such an awesome company!
This app has helped us boost are sales and connect with our customers through different segments. It's been great for us!
I Have used so many other apps. This app is easy to use and has amazing customer service! So far so good! zero complaints all love :)
I had an amazing experience, I will continue to use Postscript because of the help with getting text out to my subscribers.
Thanks Sandy
Insane ROI and open rates relative to email marketing. Would definitely recommend to anyone wanting better open rates and conversion rates.
Love how easy it is to use and how detailed you are able to make segments. It was simple to get started and already generating revenue in under an hour!
