Postscript SMS Marketing

This app is amazing! It has increased sales so much! My customers love it. I wish I could get all of my mailing list to move over to text message. (I'm working on it) Conversions are great! Customer service is top notch. I am very happy with this app!
Update: 5-28-24
I have been using this app for 4 years and it has been great until recently. I installed a new template and had a grand opening event. I had over 10,000 credits and the system said that I did not have enough for my campaign. It sent out 2 text messages. It prompted me to pay $51 more for the campaign. I refused because I had enough credits. My grand opening was ruined. I contacted support and they responded but not helpful. I’m bummed that I have to look for a new app now. Such a hassle.

After using Postscript for over 2 years, I can't commend their customer support enough. Recently, I encountered a setback where I lost hours of work due to an accidental error. However, the Postscript team swiftly stepped in and managed to recover everything for me. I truly appreciate their rapid response and dedication to resolving issues promptly.

While Postscript excels in customer support, I've noticed some areas for improvement. The user experience occasionally interrupts my workflow, and it would be beneficial if the collected data were seamlessly integrated with Klaviyo to enhance communication strategies. Nevertheless, I remain optimistic that the app will evolve positively over time.

Despite these minor setbacks, I'm committed to continuing with Postscript. Their stellar support and potential for growth make them a valuable partner in our marketing efforts.

I have been a Postscript customer for years and unfortunately had an extremely disappointing experience that ultimately caused us to leave the platform.
We were on Postscript’s legacy credit billing system and purchased SMS credits as we needed them. After a plan downgrade, 14,327 paid and unexpired credits disappeared from our account, representing approximately $144 that we had already paid Postscript.
I contacted support immediately and provided screenshot evidence showing the credit balance before it disappeared. Their own support representative acknowledged the missing credits and told me the issue was being escalated to billing to investigate and locate them.
Instead of correcting the billing issue, we were repeatedly told that because our account was on their legacy billing system, Postscript no longer had the ability to troubleshoot or restore credits and that we should migrate to their newer usage billing system.
Migration was not the issue. We were simply asking Postscript to provide the credits we had already paid for or refund their value.
Postscript never confirmed that migrating would even restore the missing 14,327 credits. Eventually, support explicitly told us that they were unable to add the missing funds back as credits. They acknowledged that they did not want us to “lose out on what [we’ve] spent,” yet no refund, reimbursement, account adjustment, or other resolution was offered.
During this process, multiple support tickets were marked resolved even though the billing dispute was still unresolved. Messages were repeatedly shown as read without substantive responses, and we had to open additional tickets just to try to get someone to address the actual issue.
After years as a customer and tens of thousands of dollars spent with Postscript, I find it unacceptable that a billing issue involving paid credits was handled this way. A legacy billing system may no longer be their preferred product, but customers should not lose money they already paid simply because Postscript says it no longer has the tools to correct a problem on that system.
We ultimately had to file a dispute with our credit card company, export our subscriber data, cancel our Postscript account, and move to another SMS provider.
This entire situation could have been resolved very simply by restoring the 14,327 credits or refunding the $144 we paid for them. Instead, we spent days opening tickets, escalating the issue, and repeatedly explaining the same billing problem without receiving a resolution.
After this experience, I cannot recommend Postscript to other retailers or businesses.

UPDATE 9/3/2026 while we were waiting to transfer to another service Postscript removed $43 worth of credits! So a total of approx $187 was taken from us via credits. 0/10 DO NOT RECOMMEND!!! Its one thing to have a faulty billing system its on ANOTHER LEVEL to admit that and then refuse to refund or reinstate any credits. WILDDDDDD!

Postscript got better until they changed everything recently. They won't even answer you on chat. I have sat in front of my computer for hours and no answer. I can't even figure out how to use their new system. I can't make my coupon code in a text a link. If I name it for internal purposes only, which it requires, it makes the code change. Like lets say the code is SALE, if you name it Sale, the code becomes Sale.SALE. It isn't even clickable. It doesn't create that code, it creates sale, so I have to go in and add that code to my store. I have had so many complaints from customers because the code either didn't work or they have no link at all to click on. They have to go to my store manually and have to put the code in manually, which doesn't work.

I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!

They charge $25 even if you havent sent any text marketing out, trying to find another text marketing app to go with

I thought i experienced bad customer service. This is by far the worst. Horrible customer service. Would not recommend it to anyone. The sale tried to get me to sign the contract but they have 0 customer service, especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgeable. I want to get out of the contract.

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript!

p.s.where can we purchase the BFCM hats?!

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.