Reviews (1,204)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

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Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

May 31, 2021

I was really resistant to text marketing and a little overwhelmed by it but since joining postscript my sales and site traffic have significantly increased. It’s easy to set up and customer support is fantastic. Sylvia was great at helping me out on a coupon code question today!! Responsive and thorough. So happy with this service :)

Atomic Wildflower
United States
4 months using the app
May 13, 2020

I love this app and the people behind it! Their support team is the best I have encountered with a Shopify app. We are all new to the world of SMS marketing, and their onboarding team made it easy to understand best practices and get campaigns up and running fast. The interface is easy to use, and we are so happy with our experience.

Slumberkins
United States
9 months using the app
Edited November 3, 2020

MAN OH MAN, Talk about support! My new friend Zev help me out so much setting up this app on my website. Very nice, made sure I had everything I needed, and made it look easy while doing so. I feel more confident now about servicing my customers. Read some very good reviews and now I see why. Thank you, Zev for everything "LIFESAVER".

Techky Apparel
United States
1 day using the app
June 24, 2020

Pretty new to the app but it was very easy to set up. Loved that the featured are clearly communicated so we knew that it would do what we needed. Reached out to support with a minor question and the response was very quick and detailed. Love that they seem to provide the same level of customer service we like to give our own customers.

Rescue Flats
Canada
About 23 hours using the app
November 30, 2021

Postscript has been a game-changer for us! We've seen an improvement in our customer engagement and sales from simply taking two hours to setup core flows and sending out our first campaign. The platform is so easy-to-use and the support team is incredibly responsive, friendly, and dedicated to your success. Don't hesitate, just do it!

Elizabeth Mott
United States
26 days using the app
October 23, 2020

Shannon from customer service is an absolute rockstar and assisted in resolving a problem quickly and decisively! No one we'd rather work with. Honestly, we cannot say enough about Postscript. The tool has provided excellent conversion numbers, they're incredibly easy to work with, and the customer service is top notch. Amazing partners!

MCTco
United States
6 months using the app
June 24, 2020

The customer support for this app is outstanding. The person I chatted with linked me to an updated article that had all the details I needed. I appreciated that the article was updated last week with current screen shots. Nothing worse than a help article that hasn't been refreshed in a coupel of years. Also, love the gif option in chat.

Foria Wellness
United States
About 1 month using the app
July 19, 2020

So far, the customer service has been amazing. Zev helped me with some questions I had, EVEN on a SUNDAY. He was able to answer all my questions and seemed genuinely happy to help me! He's quite funny as well. I look forward to seeing what else this app has to offer and will leave an updated review after I've used it for a month or two! :)

Sweet Mayhem
United States
About 3 hours using the app
October 7, 2020

We love Postscript! The app is really easy to use to set up automations or to send campaigns. There are several great options for adding integrations to help build your SMS list. And Postscript's support is also super quick and helpful – which we have not found to be the case with other SMS providers! Would definitely recommend Postscript!

KMM & Co.
United States
Over 1 year using the app
June 29, 2023

This app is soooo impressive. The setup and help is amazing. My onboard team of Simon and Meagan were amazing. Always there to answer questions and kept me movin' forward on set up. I had a few technical questions and D and Faith answered me immediately through chat with perfect info. So friendly and helpful! I highly recommend Postscript!

Beaducation
United States
About 1 month using the app