Reviews (1,205)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

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Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

December 21, 2021

Highly recommend the postscript app. It's easy to use, small business friendly and the customer service is extremely helpful and friendly. They have their best interest with helping you grow your business. I've spoken to quite a few people through their live chat feature and everyone has been attentive and speedy with anything I've needed. Taylor has been exceptionally sweet too! Thank you :)

MOTD Cosmetics
United States
8 months using the app
April 11, 2019

I've only been in business for a few weeks and I downloaded Postscript to help create a text subscription to gain an audience to help market my brand and reach customers. The app is extremely easy to use and I've sent multiple campaigns so far. Since I'm a new business and I'm want to keep my startup costs low, I love that there is a free plan available that offers all the features I need.

Jabrae Purifoy
United States
23 days using the app
February 24, 2021

We're new to SMS marketing and Postscript came highly recommended by two of our agency partners. It's been incredibly easy to implement and manage, and we started generating revenue with it immediately. Whenever we've had a question, their technical support team has been helpful and quick to respond. If you're interested in launching an SMS marketing program, be sure to give Postscript a try!!!

Vitrazza
United States
3 months using the app
May 19, 2023

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Sunski
United States
10 months using the app
October 15, 2022

Normally they're closed on weekends but I was able to get in touch with Adam Turner at 8am on a Saturday! He was in such great spirits and after explaining to him the problem it was rectified in less than 5 minutes. We're opening today and wanted to use to service so it freaked us out when we ran into the problem at 3am and couldn't figure out the Billing issue.
Thank you so much again Adam T!!!!!

SLAYEDBYERIKAJ
United States
Almost 2 years using the app
March 31, 2022

Installed this app 2 weeks ago and noticed an immediate difference in sales and conversion. Integrates seamlessly with Shopify - I had to do almost nothing to get automations such as back in stock, browse abandonment, etc alerts running. Really intuitive and easy to use. Support is super responsive and helpful. Very excited to see the difference this app makes over the course of the next few months!

3 Kinds Co.
United States
17 days using the app
May 1, 2020

I love how Postscript not only allows me to segment my customer but their automations have been a blessing! We have just started using them and I love the set it and leave it portion of automations, such as abandoned cart.
Loving that I can segment for texts, letting me reward the top customers vs. spending a lot of money texting the entire group! Can't wait to figure it out to the max potential!

Four Sisters Boutique
United States
18 days using the app
March 21, 2023

I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!

East of Eden Natural
United States
Almost 2 years using the app
September 10, 2018

We found Postscript after hearing how effective sms marketing can be from our agency and wanted to try it. Postscript had a few features other shopify apps didn't so we reached out. Their team was super responsive and helped us set up some test sms campaigns and automations. We were nervous about customer reception, but it worked really well and unsubscribes were low. Fully endorse their product and team.

Mighty
United States
About 2 months using the app
Edited November 26, 2021

***Update to add that Michael has been so helpful to me today. He resolved an issue I had with no problem!! Thank you so much! I am using this app to increase customers to my site as well as keeping customers. Plus a super fun way to stay in contact with them! So far the customer service has been SO helpful! I am excited to be working with Post Script and it's so much better than every other app out there!

AmericanBlues56
United States
4 months using the app