Reviews (169)

Overall rating
4.4
Counts per rating level
  • 93% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is ideal for custom printing and apparel, handling complex, high‑volume work across many product types. They highlight flexible, print‑style pricing, multi‑side design with text, graphics, and uploads, and SVG/vector outputs that save production time. The editor is highly configurable, branding is easy to match, and merchants praise the clean interface, long‑term reliability, and exceptional support with live help and custom implementations.

November 27, 2017

This App solved my requirements. In the beginning, it's a little confusing to install by me, but thank for the excellent customer support, it is no problem. It works very well and provides an SVG format of the design by customers that make the engrave processing very easy and save our lots of time.
The only negative is that it will create products in Shopify.

Overall, excellent app and fantastic customer support! The develop team responsive to my specific needs and resolve any issues, even create a theme for us, so surprise!
Thank you!

Pitaka
Hong Kong SAR
27 days using the app
July 25, 2018

This product is so versatile and capable of so many things, it is a bit intimidating at first. My advice is to just jump in and get your feet wet. The support staff is, HANDS DOWN, the best of any application I have ever used. They helped me with 5 different issues, all my fault, in the course of a day and had everything running beautifully. They are fast, efficient, and extremely friendly. There is no better customization application for Shopify, I have tried them all! Best of all, with this application, you can download the designs as a vector file, perfect for us since we do engraving, vinyl, and CNC work as well as print work. Thanks for everything guys, You have earned a permanent customer!

Woodshed Gifts
United States
About 1 month using the app
Edited May 16, 2019

I love this app, It has all I need in terms of customization for products in my new Store, it looks amazing and with almost no effort, You can create stunning User experiences that will amaze your customers and also it will make your products super easy to customize. Customer service went above and beyond to help me, I could not be more happy with the help assistance I got from the customer service team, They are super friendly and professional, every single question, concern, and request I had was solved and explain promptly and satisfactorily. 100% recommended, Stop looking around for product customizer apps, I tried many different ones and I can say with confidence that Inkybay is 10 times better than any other one I tried.

POU2
United States
About 1 month using the app
May 21, 2019

So far NO GOOD - App constantly freezes up in the back end - ! Locks me OUT COMPLETELY! Also when adding text or images at a specific size needed, SAY 10.5" wide - this app does not preview a typed in value correctly. instead, it previews it the entire width of the shirt.

TwistedSwag
United States
18 days using the app
January 8, 2026

Quick and helpful support!

VastroPrint
United States
About 2 months using the app
May 29, 2025

As a brand new user, trying InkyBay, the service level has been top notch on both of my questions.

MemorialButtonsFast.com
United States
About 20 hours using the app
ParseLab, LLC replied May 31, 2025

We truly appreciate you sharing your experience! We're really glad we could help you get started. If you ever need any help, please reach out to us. We’d be happy to help!

Edited January 31, 2025

Just downloaded this plug in today. So far, I like what I see. Customer service is great.

Signs by fds
United States
2 months using the app
July 10, 2024

Just started using Inky Bay, super helpful support team and very intuitive interface. Excited to keep using it!

shopkleindesigns
United States
39 minutes using the app
February 12, 2024

Best product customization app on this platform. Highly recommended.

It's so easy to use and their customer support are top notch!

Customeasy.fr
France
37 minutes using the app
ParseLab, LLC replied February 14, 2024

Thank you for your glowing review! We're thrilled to hear that you consider Inkybay the best product customization app on this platform. Your recommendation means a lot to us.
We're delighted that you find our app easy to use and that you've had a positive experience with our customer support team. Providing top-notch support is a priority for us, and we're here to assist you every step of the way.
If you ever have more feedback, questions, or if there's anything else we can do for you, please don't hesitate to reach out. We're dedicated to ensuring your continued satisfaction with Inkybay.

October 10, 2023

Greate experience with Inkybay

SewTek Designs
United States
2 months using the app
ParseLab, LLC replied October 14, 2023

Thank you for your valuable feedback! It's great to hear that you've had a positive experience with Inkybay!
If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can.
Thank you for being a valued merchant of Inkybay!