Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is ideal for custom printing and apparel, handling complex, high‑volume work across many product types. They highlight flexible, print‑style pricing, multi‑side design with text, graphics, and uploads, and SVG/vector outputs that save production time. The editor is highly configurable, branding is easy to match, and merchants praise the clean interface, long‑term reliability, and exceptional support with live help and custom implementations.
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Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!
Thank you for sharing your positive experience with Inkybay! Providing you with the tools you need to run your store efficiently is our goal, and we're glad to hear that your customers appreciate the ability to customize to their liking.
We're especially pleased to hear that you've had a great experience with our customer support team, and we'll be sure to pass along your appreciation to Jeff. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!
Really like the app, I'm a bit slow figuring it out but....
There's a chat button and they are there ready to help.
Plus the app loads super fast, easy to upload fonts and artwork.
It will be interesting to see if this results in more customers.
Thank you for sharing your experience with us. We're glad to hear that you're enjoying the app.
Our chat support is always ready to assist you with any questions or concerns you may have.
We're thrilled to hear that you find the app loads quickly and that uploading fonts and artwork is easy. These features are designed to make your experience as seamless as possible.
We hope that using Inkybay - Product Personalizer will indeed result in more customers for you. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our app, and we look forward to helping you succeed!
Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team.
Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options.
The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.
An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs.
Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss.
Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig.
Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated.
However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard.
That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us.
We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.
De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application
We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been for your customers to face such an issue and how disruptive this was for your business.
In some cases, a buggy or improperly coded theme can interfere with app features. Issues can also occur when the setup is incomplete, such as when the app embed is not enabled, or when another app with similar functionality creates a conflict. Either way, our support team can manually review the store setup, identify the issue, and help resolve it. We regularly assist merchants with these types of configuration and compatibility concerns at no extra cost.
InkyBay also comes with a 21-day free trial so you can fully test this product customization software for your print shop. If setup takes longer than expected, we can also help extend the trial when needed.
However, we truly appreciate your feedback, and we are sorry the experience was not smoother. We hope you might give InkyBay another try and let our team help you get everything set up properly.
Noah and his friends very polite and helpfull
Thank you for everyhing
Thank you, T-shirt Center, for your kind words. Our dedicated support team is always ready to help you. We truly appreciate you taking the time to share your experience with us. Please feel free to reach out to our product personalizer team for any future assistance.
The app can be a little challenging to figure out but with the right customer support (specifically Anthony), it becomes much easier to understand and use for your exact needs.
We’re pleased to hear that our support team has been helpful. Since we have packed our Product Designer with vast features for your convenience, it can sometimes be a little challenging to grasp. However, we are always here to attend to all your queries. Please contact us if you encounter any further difficulties.
The app is very good, I'm sure I'm only using a small portion of it's capabilities at the moment. The customer support team is very helpful.
Thank you for this thoughtful feedback! It is a great pleasure to hear that the product customizer app and our support team could be helpful to you. If you are looking to explore more of the app, we would be really happy to help you with that. Please contact us if you have any further queries.
Customer Support is live 24/7, and the people who assist me on there is very patient and helps me every step of the way.
Thanks a lot for your kind words. We are pleased to hear your positive experience with us. Such words keep us moving forward and stay on track! For any further queries or assistance, please reach out to us. We are available around the clock to help you.
The level of support I've received in this trial period has been phenomenal. Each person is responsive and helpful. I'm very happy with the app so far and I expect that will continue.
