Reviews (169)

Overall rating
4.4
Counts per rating level
  • 93% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is ideal for custom printing and apparel, handling complex, high‑volume work across many product types. They highlight flexible, print‑style pricing, multi‑side design with text, graphics, and uploads, and SVG/vector outputs that save production time. The editor is highly configurable, branding is easy to match, and merchants praise the clean interface, long‑term reliability, and exceptional support with live help and custom implementations.

June 6, 2024

Wonderful Customer Support, I was assisted throughout and made the interface very easy for me to use and work with. It even has a Quote Page Section with the design lab. Very innovative, I highly recommend!

Custom Boards UK
United Kingdom
3 days using the app
ParseLab, LLC replied June 11, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer support team and that they were able to make the interface easy for you to use.
It's great to know that you find our Quote Page Section with the design lab innovative. Your recommendation means a lot to us.
If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

May 26, 2024

Customer service is fantastic. Answered me within 5 seconds on a Sunday night. I didn't end up using the product because it didn't fit our needs but I was able to figure this out within 5 minutes of talking with their customer service because of how fast they were. Too bad! If this works for you you'll love the customer service.

DezLin
United States
About 10 hours using the app
May 15, 2024

I recently reached out to the Inkybay Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful.

DIGITAL PRINT FACTORY
United States
4 days using the app
April 26, 2024

So far everything has been great! There is a bit of a learning curve but once you get the hang of it it's great! not to mention custom support is amazingly fast.

My Store
United States
4 days using the app
ParseLab, LLC replied April 29, 2024

Thank you for sharing your experience! We're glad to hear that everything has been going well for you with Inkybay. We understand that there can be a learning curve, but we're thrilled that you find it great once you get the hang of it.
It's fantastic to hear that you've had such a positive experience with our customer support team. Providing fast and helpful assistance is important to us, and we're glad we could meet your expectations.
If you ever have more questions or need further assistance as you continue using Inkybay, please feel free to reach out. We're here to help and appreciate your support!

March 15, 2024

So far, the customer service is exceptional! They created a demo of what I would need in my store as I was chatting to them in the app, and then created a video tutorial for me to refer to once the demo looked like what I needed. I was able to follow the video easily to apply the effect to my store. Great support!

Flamingo Box Co.
United States
About 2 hours using the app
ParseLab, LLC replied March 17, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you've had an exceptional experience with our customer service at InkyBay.

Providing personalized assistance, such as creating a demo and a video tutorial tailored to your needs, is something we strive for. We're delighted that you found the process easy to follow and that our support team was able to assist you effectively.

If you ever need further assistance or have more feedback in the future, please don't hesitate to reach out. We're here to help and ensure your continued success with InkyBay - Product Customizer. Thank you for choosing us!

January 24, 2024

AMAZING App. I love InkyBay. I have tried so many other apps and nothing compares to InkyBay. Not only is the app amazing but their suppport blows me away. The will stick by you and insure that your concerns are taken care of. Look no further than InkyBay.

Techician Tees
United States
7 days using the app
ParseLab, LLC replied January 28, 2024

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you find InkyBay to be an amazing app and that it stands out compared to others you've tried.

It's especially rewarding to know that our support has made a positive impact. We're dedicated to standing by our users and ensuring that any concerns are addressed promptly.

Your recommendation means a lot, and we're here to continue providing you with the best service possible. If you ever have more feedback or questions, don't hesitate to reach out. Thanks for choosing InkyBay!

November 8, 2023

This app is fantastic! The live support is beyond great! They are always available and everyone I've chatted with is very knowledgeable and helpful!

Atomic Disc
United States
Over 3 years using the app
March 6, 2022

great customer service and help, amazing app for customizing products on your store 10/10 recommend

The Jersey Nation
Australia
13 days using the app
September 17, 2020

InkyBay is easy to use and their designers have been a great help getting the app to match our store front.

ARENA STORE
United States
About 1 month using the app
ParseLab, LLC replied September 20, 2020

Thank you for using Inkybay for your customized products.
Great to see our team was able to meet your customization requirements.

Once again, thanks for sharing your feedback and provide us your valuable review.

October 26, 2022

Live chat support was extremely helpful in getting Inkybay setup on my website! I'm happy with the product.

Open Your Closet
United States
About 16 hours using the app