Reviews (815)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
Refine
-
By rating
Redo is an amazing and seamless company to work with!!! my two favorite employees are Hayden and Nik Eckman.
The team at Redo is super helpful at getting everything set up and will help tailor everything to your needs for your business. They are very upfront and forthcoming with any information. Highly recommended
I work for an apparel company and use Redo for all we do. Mason helped me out with some bugs I was experiencing and it was much appreciated! He was as prompt as he could be with a high volume of requests. Seth is also a legend and is incredibly responsive to our many, many requests. Thanks a ton!
Incredible app. We've been in business for a few years, manually emailing return instructions to customers around the world. I've won so much time back by using Redo. It was so easy to get set up, their team does it all for you. Now, it's literally 1 click for the team to process returns and exchanges when they come through and their system does all the rest. I even waited to write this review so that I wasn't writing it based on initial smoke and mirrors. Genuinely impressed by the whole experience.
REDO has made my job so much easier managing orders and returns. Very rarely is there an issue with the system, but when there is, their online support team is quick to help look into it and resolve any problems. Great customer service and the application itself is very easy and straightforward to use.
Dallin was so easy to work with! Can’t recommend enough. He helped me above and beyond with my online store!
Elijah F. has been incredibly responsive, knowledgeable, and kind to work with. He took the time to explain everything clearly and made the entire process easy and stress-free. His professionalism and willingness to help are greatly appreciated, and he's a valuable asset to have access to. Thank you for all of your help!
Redo has been one of the best martech additions to our business. Justus, Austin, Seth, Konnor, and others have been lifesavers day in and day out.
Great App with extremely good customer service. It has been a massive time saver for us! 100% Recommend!
I had a great experience with Redo. Their customer service is amazing and probably one of the most responsive teams I've dealt with. Every time I had a question, they replied incredibly quickly and were genuinely helpful instead of sending generic responses.
It's refreshing to work with a company that actually communicates well and makes resolving issues so easy. We are excited to continue our partnership with them!