Reviews (817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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Great App with extremely good customer service. It has been a massive time saver for us! 100% Recommend!
Love the app, has streamlined our return and exchange process tremendously!
I had a great experience with Redo. Their customer service is amazing and probably one of the most responsive teams I've dealt with. Every time I had a question, they replied incredibly quickly and were genuinely helpful instead of sending generic responses.
It's refreshing to work with a company that actually communicates well and makes resolving issues so easy. We are excited to continue our partnership with them!
We’ve been using Redo for a while now and it’s been a great experience. The platform is easy for both our team and customers, and it has really improved our returns process. Their support team is always responsive, helpful, and quick to resolve any issues.
We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.
The support is always prompt and resolute by Redo. Thank you and happy to partner with Redo.
Redo has been great for our returns coverage, but the customer service really stands out. We had some updates needed to the widget placement, wording, etc. and Emry was so helpful. She made those changes immediately and made it so easy.
Krista was the best.
Super helpful and supportive!
I can't explain how much help Redo has been! We recently worked with Alec thinking something was wrong with our site, it had nothing to do with Redo yet he still helped us out anyways and got our site working great! We love Redo and everything it has to offer and how kind and hard working there team is and how willing they are to help no matter what! Thank you Alec for all of your help!
