Redo

New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily.

Updated 12/12/25 - Very impressed with the portal walkthrough with Samuel. He was able to clearly explain a lot of the process and also quickly help me fix some things that I wasn't even aware of. 10/10

We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!

Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.

Redo has been a game-changer for our business.
We process a very high volume of orders every season, and Redo has made our returns and exchanges smoother, faster, and far more organized. Our customers love the option to add coverage at checkout, and the support team is always quick, professional, and genuinely helpful.

The platform integrates beautifully with Shopify, saves us countless hours on customer service, and eliminates headaches around returns. Whenever we needed help fine-tuning something, the Redo team went above and beyond to make sure everything was set up exactly the way we needed.

Highly recommend to any brand looking to streamline post-purchase operations and give customers a better experience.

REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!

We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help.

On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends.

Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!

The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!

Redo modernized our antiquated returns solution by successfully building a custom integration between their platform, Shopify, and our ERP, streamlining our returns process. The Redo platform offers our customers low-cost return coverage that costs us nothing! Customer support is responsive, knowledgeable, and US-based! Get Redo!

We worked with Emry at Redo during our Black Friday rush, and she was absolutely incredible. She was quick, responsive, and handled our flow modifications flawlessly — even with the urgency and high volume of the season. The entire experience was smooth and stress-free thanks to her attention to detail and fast turnaround.

Highly recommend Emry and the Redo team for all of your return and exchange needs. 10/10 service.

We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers.

Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.