Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Redo team has been super helpful with implementation and getting issues solved fast. Great app to use.
I had a small issue, and it was resolved in less than 20 mins! Great CS!
Loving Redo so far in the testing process, I especially LOVE the Ai support and the human support as well, as a merchant having that quick support is very important. Mason from the support team was so helpful and a pleasure to talk to.
The team was friendly and helpful throughout the process. Overall, it was a positive experience, though some responses took a little longer than expected.
Dallin was a great help and took care of the issue I had quickly and efficiently
Redo team is exceptional. They are so hands-on with helping and the support has been awesome. What a great service!
Great customer service, very quick and knowledgeable
Great app because it uses a ton of AI which saves time! The customer support team is very good, especially Dallin who helped us every time we have an issue. Definitely recommend to try this app
I worked with Will regarding a few open carrier claims, and he was both knowledgeable and efficient. He answered all of my questions during a single online chat, which I really appreciated. I'm so glad the chat option is available.
They respond fast and help get things fixed and help create a good experience for users who are looking to make returns or exchanges.
