Reviews (822)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.

March 3, 2026

Dallin was very helpful. Too add to that, I ask a lot of questions. I think it takes an extreme amount of patience to deal with people like me. Thanks for the help.

RPM TESLA Aftermarket Accessories
United States
4 months using the app
Edited July 28, 2026

Cade and Samuel were super helpful - thank you for the quick response and actions to help my checkout area!

TriRig
United States
Over 1 year using the app
February 27, 2026

Their team customized everything exactly in the direction we wanted and supported us with great care and dedication. We sincerely appreciate their prompt feedback and support.

CUCKOO Canada
United States
Over 1 year using the app
Edited September 17, 2026

Everyone on the team are amazing! When reached out to resolve an issue, they kept us updated throughout the process and helped us find a solution fast.

Thank you so much for your help!

Sundae School
United States
10 months using the app
February 24, 2026

We've been working with Redo for awhile now. We just switched to their shipping platform and couldn't be happier. Dallin was able to help solve a serious issue for us quickly and professionally.

Handup
United States
Over 2 years using the app
February 19, 2026

The Lads at Redo have been super helpful with everything that has needed attention setting up this App. Have needed a few tweaks and they have been very accomodating. From Skylar who had to fix at short notice and Easton and Dillon for being wonderfully supportive also. Thanks for doing what you do. Highly recommend this customer support team.

2RoyalHounds
Australia
8 days using the app
February 18, 2026

Absolute A+ support from Carter on the Redo Team - I was facing what seemed like an insurmountable issue, which was quickly addressed and rectified.

You can confidently use this feature-rich application for Returns - there are many plan levels for your needs, and the support is excellent.

Thanks again!

Forme
United States
18 days using the app
February 17, 2026

Dallin from Redo helped half my fulfilment time in half and supported me on continuing to press for group return labels as I roll my product into large retailers. Highly recommended!

Izzy Zero Waste Beauty
United States
About 1 year using the app
February 12, 2026

Redo is extremely user friendly. Customer service is awesome!
Anytime we raise a concern, question or issue we never have to wait long for a response. Yesterday I worked with Dallin and he immediately provided an answer along with a video =) Even after he had answered the question he followed up. Every single person that we have dealt with in Redo have been very knowledgeable and professional. Would highly recommend REDO =)

Robin Piccone
United States
Over 1 year using the app
February 10, 2026

This app has been very helpful for managing our returns. Just had an issue and I was very impressed with how customer service worked towards a thoughtful and expedient resolution. Cade was a huge help in this process!

Gripjoy Socks
United States
Over 1 year using the app