Reviews (822)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.

February 6, 2026

I had a couple issues on creating a label & Dallin was great to work with & got to the bottom of the problem immediately!

The BlueJay Boutique Danbury
United States
About 1 year using the app
January 27, 2026

We’ve been using Redo for a while now, great app with outstanding support. Special thanks to Dallin Orchard, who helped me set up the app, clearly explained how everything works, and even created custom flows based on my requests. He’s fast, knowledgeable, and very informative.

Thanks!

Renegade Classics
United States
7 months using the app
January 20, 2026

Redo has been great to work with. We had an issue come up, and their team was incredibly quick to resolve it while keeping us updated every step of the way. Really responsive and easy to work with.

Terijon.com
United States
4 months using the app
January 20, 2026

Redo has been awesome. Great product, that continually gets better, and very responsive customer service.

Gear Fool
United States
About 2 years using the app
April 24, 2026

Love it!

Alpine Butterfly Swim
United States
Over 1 year using the app
January 17, 2026

One of my favorite apps on Shopify! They make the returns and exchange process so easy for our customers!

AMASOUK
United States
Over 1 year using the app
December 19, 2025

Implementation was super easy and everyone on their team is on top of things so quickly! Onboarding was quick and painless. We're super happy with the platform so far!

Hampden Clothing
United States
9 days using the app
December 17, 2025

App is great and their customer support team is excellent. Really responsive and helpful. Thanks!

Salt Gypsy
Australia
3 months using the app
December 15, 2025

We've been using this service for a while and have no issues. Even if something small comes up, they are quick to resolve.

Bender Gloves
United States
Almost 2 years using the app
December 15, 2025

Emry was awesome. Very helpful. Thanks Emry!

Far&Wild
United States
About 2 months using the app