Reviews (822)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.

December 9, 2025

Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!

Blvck
Ireland
Over 1 year using the app
Edited January 14, 2026

The team is helpful. They were able to help me to navigate the app. They also go beyond in assisting with our needs even if it is outside their scope.

Valuetainment Store
United States
Over 1 year using the app
December 9, 2025

Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us.

Communication was prompt the whole way through - thank you, Jacob!

Ronaldo Designer Jewelry Inc
United States
Over 1 year using the app
December 9, 2025

Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.

PLAE
United States
9 months using the app
December 9, 2025

Cade at Redo is outstanding, professional, attentive, and goes above and beyond. Highly recommend!

Borboleta
United States
Almost 2 years using the app
December 8, 2025

I really appreciate their quick response time and having real people to deal with instead of AI.
Shipping and returns have been pretty efficient as well.

The Cultured Cup®
United States
7 months using the app
December 8, 2025

Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!

State Bicycle Co.
United States
3 months using the app
December 8, 2025

There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.

Ambrosia Collective
United States
29 days using the app
December 5, 2025

Really good app, a lot of moving parts to begin with but ongoing support has been great!

Søciety
Australia
2 months using the app
December 5, 2025

Cade was very helpful in setting up a free shipping day for us. Thanks for the fast response!

Lena Layne
United States
Over 2 years using the app