Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Helpful app. Customers like it. Customer service chat is always helpful.
Support agent Will was very helpful and kept track of my issue. Very satisfied.
The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.
Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!
Redo has a lot of features that have been helpful for our business. We started with their return & package protection and customer service portal.
Team is really helpful with everything you need. Was a rocky start but got through all the issues i was having with the team and can not recommend this app more.
Super helpful, Supportive team.
Will was quick and helpful! Thank you!
Cade - Was very quick to answer my question regarding the exchange process. When I asked for a solution he came back with an answer on how we could better service our customers and minimize the work for warehouse and CS.
It's GREAT to have someone that is quick, efficient and helpful!
Redo provided excellent customer support throughout my issue. They are attentive, professional, and consistently kept us updated every step of the way.
Will is awesome, he gets the job done quick and right everytime
