Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Love how this has simplified our returns and exchange process. I have reached out a few times with questions and I have received excellent and quick help.
Redo has been great to work with. Jaxon was a big help today getting an invoice sent to the correct email for a customer.
Really appreciate the Redo team working through with me to problem-solve for my specific business and returns-processing needs. The platform is easy to use and provides tons of customization to make it fit for what I need it to. The team there is great and goes out of their way to help.
Easy to set up! Great support team. Love not having to deal with returns. Makes a huge difference for our small business.
I don't think there is a better suite of software tools for e-commerce teams. Incredible customer service, incredible development tools. Saves me money and time. I love Redo.
Great program and if there are any issues the redo team is always there to help get things running smoothly! Your customers and team will be happy they chose redo
A pretty solid CRM. There's definitely room for improvement in a good few areas, but they're still a young company. Plus, they have a great support team that's always willing to step up and help!
Emry came and saved the day and was super helpful and walked through my issue through a video and was SUPER HELPFUL! Give her a raise! Promote her! Thank you tons!
REDO is L**P on steroids! Besides the functionality, which is leaps and bounds beyond L**P, the service that the team delivers is BEYOND white glove. They are true partners for us and we love working and growing with them. If you're on the fence, take the leap, (even if we're going into Q4). Don't wait until Q1...You won't be sorry.
Love Redo! A much better app than our former Returns/Exchanges portal. Customer service is awesome.
