Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

January 25, 2021

This is a great app to get data on your customers and to be able to take action on that data. Thanks to RetentionX we now can:
- Have an always updated cohort analyze and see how valuable the cohorts we acquired a specific month for us is. - Predict how much revenue we will get from our existing customers and calculate how many new ones we need to reach our targets. - Create a marketing automation program based on the RFM model And much more. It is very helpful for all marketers that want to be more data driven.

AIM'N
Sweden
12 days using the app
December 28, 2022

RetentionX is an incredibly helpful tool. It makes it easy to analyze and interpret Shopify and Recharge data all in one place across customers, orders, products, and more. We have so much more insight into our data thanks to the RetentionX tool as well as the team. Valentina has been guiding us through onboarding, from showing us all of the different reports and features to answering questions about the specific data needs of our business. We honestly wouldn't have time to get this much insight into our data without RetentionX.

Blueshift Nutrition
United States
About 2 months using the app
RetentionX replied February 9, 2023

Thank you so much for your kind review! We love hearing about your experiences with our different analyses and features, as well as your interaction with the team! It's a pleasure working closely with you.

Edited March 18, 2021

Probably one of the easiest apps to get setup on and it provides amazing data I haven't found anywhere else. The price point of $399 max is great. It shows data that I've been tracking manually for months and even data I had just started to track manually right before finding it. This has show a few HUGE things that we really needed to know. Since implementing this, digging into the data, and brainstorming around it, we're already seeing a lift in metrics. This is great at highlighting ALL your flaws and all the things you've missed? Tracking LTV monthly by customers is my favorite piece so far. This is something I've wanted to find for months but have only found manually elsewhere.

ZOX
United States
About 1 month using the app
June 11, 2023

RetentionX where have you been all my e-commerce life? Wow! I gained immediate value to help me grow my business within 5 minutes of installing this app. This is hands down the best customer, product and sales analytics app on Shopify in my humble opinion. I cancelled other apps once I installed RetentionX. The user interface for such a powerful and robust app is stunning. If you are a founder or lead a business like me here is how RetentionX will help you - 1. You'll finally be able to understand in a visually clear and beautiful way how your business is doing? 2. You'll better understand your customers - what they like and don't like - and discover ways to retain them. 3. You'll better understand your products and leave the guessing game of restocking behind. Lastly, the brilliant and relevant support you'll receive is outstanding. If you are still reading this review, you are taking too long. Install the app now. Thank you, Team RetentionX!

NOTIQ
United States
7 days using the app
RetentionX replied June 13, 2023

Thank you so much for your review! We're so pleased to see you saw immediate value of our platform, and are really excited to continue working together!

January 22, 2021

Great app to gain better insights in both your sales, customers and returns. Extremely helpful and comprehensive support. I will give RentetionX and the team behind my best recommendations.

EYDA
Denmark
25 days using the app
February 2, 2021

RetentionX is the shortcut to success. Instead on investing time to generate and analyse the data you can start immediately developing your action plan based on the valuable insights. Very intuitive usability and great tutorials!

APRICOT beauty & healthcare
Germany
13 days using the app
December 13, 2020

Sincere 5 stars! We have been looking for a solution like this for a really long time and now we have all the reports we need any time - all thumbs up!

LaVita Türkiye
Türkiye
2 days using the app
September 1, 2025

It's been very helpful to understand product metrics and to see how our customers behave after purchasing each product. It has given us a very useful information that we are thoroughly applying in our marketing strategies.

MEXAS
Spain
3 months using the app
RetentionX replied September 2, 2025

Thank you for your incredibly thoughtful review! We're thrilled that RetentionX has helped you understand customer behavior and key product insights to strategize off of. We're looking forward to supporting your continued success anyway we can.

May 22, 2025

Retention X has been a game-changer for our customer insights. The dashboards are intuitive, and the segmentation tools help us take action fast. Highly recommend for any brand serious about retention.

The Mercer Brand
Netherlands
About 2 months using the app
RetentionX replied May 23, 2025

Thank you so much for the kind words! We're so happy to hear that the dashboards and segmentation have been true game changers for you. We are always here to support your continued growth and success!

March 4, 2025

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

MOLEQLAR
Germany
5 months using the app
RetentionX replied March 5, 2025

Thank you so much for your incredible review! We are thrilled to hear you are getting the most out of our platform and that our support team has been nothing short of helpful and insightful. We are excited to continue collaborating together and help you reach your goals for success!