Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

February 22, 2022

Super useful analytics and insights App! One of those rare companies that approaches reporting from a POV considering how the insights can directly inform a business change or decision. Visually the reports are easy to understand and ready to share. Thank you to the team for supporting quickly with my questions.

Dermalogica UK
United Kingdom
10 months using the app
RetentionX replied March 2, 2022

Wow, thank you so much for this wonderful feedback! Nothing makes us happier than knowing that we are adding value to such a great business like yours

January 19, 2022

This app is an absolute game changer and offers an incredible number of analysis with just few clicks. Before installing RetentionX in our shop, we had to calculate all relevant KPIs manually and with much effort. Nadine and her team are always super helpful and try to meet every request. I can highly recommend RetentionX.

KUUNO
Germany
About 2 months using the app
RetentionX replied February 2, 2022

Wow, thank you for this glowing review! It makes our day to see that you are having a great experience working with our team. We are happy to be part of yours!

March 7, 2022

This tool is incredibly helpful in understanding customer purchasing behavior to make data-driven decisions as they apply to customer retention and acquisition strategies. The RetentionX team has also been a great resource, making helpful recommendations for optimizing the use of the app and also being very responsive to feedback and questions.

Death Wish Coffee Company
United States
About 1 month using the app
RetentionX replied March 8, 2022

Thank you so much for your kind words! It's great to see how much value you are getting out of data. It's our pleasure to be part of your team!

February 7, 2023

The level of in-person support these guys provide is astounding. Not videos, not self-serve FAQs, but a real person. Allie was super helpful! They take the time to make sure you have everything set up just right. Most importantly, they make sure you understand not just the tool but the ways you can make best use of the data it generates. So impressed.

TOMME Cheese Shop
Canada
19 days using the app
RetentionX replied February 9, 2023

Thank you so much for your kind words! It's our pleasure to work closely with you and help you make the most out of RetentionX.

October 24, 2022

RetentionX has been a wonderful addition to our marketing strategy. We've been able to narrow down our segments and their purchasing habits. In the first few months, we have already started to see an increase in click-through rates. Alexandra, our RetentionX representative, has been patience and very helpful in the implementation process. Highly recommend!

Navy Hair Care
United States
3 months using the app
RetentionX replied October 28, 2022

Wow, thank you for the kind review! It makes our day to hear that you are seeing first-hand the results of working with RetentionX, and you are enjoying working with us! We are happy to be working with the Navy Hair Care team :)

February 22, 2021

RetentionX is one of the apps in our software stack that's a total no-brainer. Being able to have an accurate view of historical data from our store, in addition to forecasts that can be modified across optimistic, neutral, and pessimistic scenarios has been a game changer for us. No other analytics dashboard that we've used has offered the same amount of insights that this has.

Antsy Labs
United States
13 days using the app
November 16, 2021

This app has a beautiful UI but more importantly, the detail and insights that it returns is unparalleled. One of our favorite features is the segmentation engine that can be used to slice and dice all the different reports to provide even deeper insights. At the end of the data, it's not about just getting more data, it's about showing insights around that data and that's what RetentionX does wonderfully for us.

The Beard Struggle
Canada
3 months using the app
February 15, 2021

It is the end of your painful copy-paste in Excel. We are using this app for about a month. It is just amazing because if you are looking for a CLV report, Forecasts, Insights on your customer and product data, this app will save you a lot of time and money. The build-in reports are very well designed and easy to use. And the support is very reactive! Thanks to Alex and the team to make my life easier and help me focus on the business instead of crunching data!

My Social Book
Hong Kong SAR
30 days using the app
March 7, 2022

RetentionX has a wealth of data analysis which is easy to understand, use and apply to a variety of business needs. Being able to segment customers in so many different ways and then perform various analysis on those groups as well as compare different segments against one another is so helpful and RetentionX does it in such a simple way. Their customer support/service is amazing too - we always receive prompt responses and help. I highly recommend RetentionX to all marketers!

Honey Birdette AU
Australia
5 months using the app
RetentionX replied March 8, 2022

Thank you so much for this awesome review! We love our segment builder, and it's amazing that you are getting so much value from it! Looking forward to working together to keep getting these amazing results.

July 17, 2022

Amazing app - definitely the best retention platform I have worked with. There are so many insights into your customer database, product performance and RFM groups, that can help your business make informed decisions. The app is easy to use and graphs are easy to understand. The support is also outstanding, their team has been helping us find all sorts of information about our customers and develop innovative solutions if we're looking for some particular insights. Would highly recommend it.

Temple of the Sun Jewellery
Australia
3 months using the app
RetentionX replied July 19, 2022

Wow, we really appreciate your wonderful review! It's great to see how a great brand like yours can lean on RetentionX to understand your customers better. We're happy to be working closely together with your team!