Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

December 15, 2023

Absolute Empfehlung. Man bekommt super Insights und Daten zu seinen Kunden, Produkten und Marketingaktivitäten. Der Customer Service ist zudem sehr bemüht gemeinsame Maßnahmen zur Verbesserung gewisser Kennzahlen zu erarbeiten. Für alle, die aktuell noch Geld im Bereich Bestandskunden-Marketing auf der Straße liegen lassen, eine große Empfehlung.

JONA®
Germany
About 1 year using the app
RetentionX replied March 27, 2024

Thank you for your review! We are so glad your using your RetentionX insights to optimize your retention efforts!

Edited August 24, 2023

Diese App besticht nicht nur durch seine intuitive Bedienung und die ausgeklügelten Features, sondern auch durch den außergewöhnlichen Kundenservice. Selten haben wir ein Unternehmen erlebt, das so kundenorientiert agiert. Der Service ist stets freundlich und immer hilfsbereit – selbst bei komplexeren Anfragen.

Besonders hervorheben möchten wir auch, wie offen das Team von RetentionX gegenüber Feedback und neuen Ideen ist. Vorschläge werden nicht nur angehört, sondern auch ernstgenommen und oft in zukünftigen Updates berücksichtigt. Das gibt uns als Nutzer das Gefühl, aktiv am Weiterentwicklungsprozess des Tools beteiligt zu sein.

Alles in allem können wir RetentionX wärmstens empfehlen. Wer nach einem leistungsstarken Tool sucht und Wert auf erstklassigen Service legt, ist hier genau richtig.

ooia ooshi GmbH
Germany
About 2 years using the app
RetentionX replied August 23, 2023

Thank you so much for your kind review! It's been a pleasure to work with you and we are excited for the future!

October 23, 2025

Great program and service team!

The Absorption Company
United States
11 months using the app
RetentionX replied October 23, 2025

Thank you so much for your support! We are thrilled to hear you are happy with the platform so far and that you've enjoyed working with our success team. We look forward to a continued collaboration!

May 29, 2025

The only app for Shopify that can help with retention and customer journey.

trime.cz
Czechia
5 months using the app
RetentionX replied May 30, 2025

Thank you so much for your kind words! We are so happy to hear that you would recommend RetentionX. We look forward to our continued partnership with you to help you reach success!

March 6, 2025

Retention X is a powerful tool for retention tracking, LTV monitoring, and performance analysis, featuring a strong, intuitive interface and responsive support. It provides detailed insights into user retention and accurate LTV forecasting, making it a reliable choice for businesses looking to optimise engagement and revenue.

Origin Coffee
United Kingdom
Over 1 year using the app
RetentionX replied March 10, 2025

Thank you for your wonderful review! We're ecstatic to hear that RetentionX has proven valuable for your business. It's great to see that you've found our data to be reliable and intuitive to interpret. We look forward to supporting you and your continued success!

March 5, 2025

Great Product :)

U Beauty
United States
Over 2 years using the app
RetentionX replied March 6, 2025

Thank you for your review! We are so happy to hear you're enjoying RetentionX and that you've found our platform to be helpful. We look forward to continuing our support for you!

December 18, 2024

Amazing service, information and help

Pamela Love
United States
Over 2 years using the app
RetentionX replied December 20, 2024

Thank you for your review! We are so happy to hear you're enjoying RetentionX and that you've found our platform to be helpful. We look forward to continuing our support for you!

October 3, 2024

Excellent & a must have for any shopify store

Good Squish
United Kingdom
10 months using the app
RetentionX replied October 4, 2024

Thank you for your recommendation! It's great to hear that you see the value in our product and service – we appreciate your support!

September 17, 2024

Amazing app, incredibly intuitive and simple UI. Competitive pricing and great team behind it. 10/10 would recommend.

Aliangé Skincare
Australia
About 1 month using the app
RetentionX replied September 24, 2024

Thank you for your review! It means a lot to have your recommendation, and we’re grateful for your support!

December 23, 2023

Highly recommended for e-commerce businesses looking to enhance customer relationships and drive long-term success.

Drink Dry
United Arab Emirates
8 months using the app
RetentionX replied March 27, 2024

Thank you for your review! We love watching businesses grow with the help of our platform!