Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

September 3, 2021

RetentionX ist genau das, was ein Online-Shop an Analytics benötigt. Auf den Punkt und laufende Weiterentwicklung. Wer die App nicht nutzt, verschenkt wertvolles Potential.

FITTASTE
Germany
7 months using the app
January 26, 2022

This app is fantastic. The segmentation feature allows for customizable data exploration and the charts/UI are straightforward and simple which enables data exploration to be iterative and draw very strong conclusions.

Dermalogica
United States
10 months using the app
RetentionX replied February 2, 2022

Thank you so much for this wonderful review!! We're thrilled to see that you love our Segmentation feature as much as we do. This is how you make your data actionable!

February 20, 2021

Finally, I have the data that I have been looking for year's. Great insights in customers, life time value, churn, brand performance etc. Very cool that I can see aggregated data from all my stores. Support is excellent.

LiveHelfi EN
Netherlands
About 1 month using the app
November 21, 2022

The app is very useful for the LTV, cohort, repeat purchase analysis. The team, in particular Valentina, has been very patient and helpful. She supported us, customised the tool and reports to meet our needs. Very recommended.

WUKA
United Kingdom
5 months using the app
RetentionX replied November 23, 2022

Wow, thank you so much! It's has been a great pleasure working with you all this time, we are delighted to be part of the WUKA team :)

March 9, 2022

I installed the Retention X last month on our webshop. We can draw so many interesting data from the app. It is def a game changer for e-commerce shops. Everybody who has an online shop and growth ambitions should have this!!!!

Supercilium
Netherlands
About 1 month using the app
RetentionX replied March 28, 2022

Wow, we appreciate this review so much! Thank you for making us part of your wonderful team!

November 15, 2022

This app allows us to pull LTV for various customer groups, and we love that it integrates with our ESP and marketing stacks! It's an incredibly powerful tool, and the RetentionX team is incredibly helpful and responsive. A great add to our Shopify store!

KORA Organics
United States
3 months using the app
RetentionX replied November 16, 2022

Thank you for your kind review! We're happy to hear that you're making the most out of RetentionX, it's our pleasure to support you along the way!

January 13, 2022

The tool is great, but the team behind it makes it even better. They really go the extra mile in order to make sure that you are achieving the potential of the tool. Could recommend for any shop striving to improve their results with a data-driven approach.

GREENFORCE
Germany
10 months using the app
November 4, 2022

We use this app to track things like AOV, LTV, consumer mix and repeat probability. Highly recommend this app for companies like ours that don't have expensive teck stacks and need great, responsive customer service to help translate what they are looking at.

Lenny and Larrys
United States
Over 1 year using the app
RetentionX replied November 7, 2022

Thank you so much for your kind words! It's great to hear more about how you work with our so many of our functionalities, we are happy to help!

February 15, 2021

Truly the best predictive analytics software I've come across in my 15+ years of running eCommerce stores. Highly recommend to any brand / company looking to take their understanding of their customers to the next level. Great team as well, super responsive & helpful!

Material Good
United States
About 1 month using the app
October 19, 2022

Super analytics platform for customer data & customer segments.
We're using retentionX to better understand where our customers are, how they behave and how we can better contact/ convince them to convert with the right content on the right touchpoint.
Very useful insights!

DE PURELEI
Germany
3 months using the app
RetentionX replied October 19, 2022

Thank you very much for sharing your experience! It is wonderful to be part of your strategies and work with you to create the best experiences for your clients.