Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

March 4, 2024

Their team is very supportive and the insights are helpful.

Jackson Hole Buffalo Meat
United States
About 1 year using the app
RetentionX replied March 20, 2024

It's great to hear you're enjoying RetentionX! Thank you so much for your review.

January 16, 2024

Customer service is great. Very good at understanding our customer base and segmentation. Fantastic for reporting.

Frontier Pets
Australia
11 months using the app
RetentionX replied March 27, 2024

We are so glad to hear you're enjoying using RetentionX. Thank you for the review!

December 6, 2023

Must-have app for any shopify ecom. The set-up is truly seamless and the solution very easy to use, give you immediate access to tons of powerful consumer insights. You cannot live without it once you tested it. And the team is amazingly responsive and helpful.

Dries Van Noten
Belgium
3 months using the app
RetentionX replied December 12, 2023

It makes us so happy to hear you're making the most out of RetentionX! We do our best to make sure our customers can really use the platform to its fullest potential!

September 28, 2023

This is an incredible app. Love how you can send audiences to Facebook and Tiktok. Super easy.

RYZE
United States
Almost 2 years using the app
RetentionX replied September 29, 2023

Thank you for your review! It's great to know you're loving using RetentionX!

January 3, 2022

This app is great help to identify the most valuable customer cohorts and get deep customer insights.

Dermalogica DE
Germany
9 months using the app
January 7, 2022

Very useful app and support. I'm just starting to using it, but I already have tons of optimization ideas with my ads.

Inoui Editions France
France
17 days using the app
November 3, 2022

This app makes understanding the data from our Shopify store that much easier - it helps drive decisions to improve results on our site.

Siella
Canada
About 1 month using the app
RetentionX replied November 7, 2022

We appreciate your glowing review! Thank you for taking the time :)

July 28, 2022

Highly recommend. RetentionX provides amazing actionable insights and the segmentation feature allows for an in-depth view into customer purchasing behavior.

Bragg
United States
12 months using the app
RetentionX replied July 29, 2022

We appreciate the kind words! It's great to see you making the most out of RetentionX. Thank you for making us part of your team!

January 26, 2021

Amazing app to drive measurable business impact! The tool provides us with loads of actionable insights - we started lean, then upgraded twice in the first four weeks.

ARCHIVIST
Germany
About 1 month using the app
November 3, 2022

Great tool, very helpful and love the Segmentation feature! Customer support is amazing too, big thanks to Valentina in particular for all the support she's giving us!

Ka'Chava
United States
6 months using the app
RetentionX replied November 3, 2022

Thank you for your kind words! We are happy you enjoy working with our team, it's our pleasure to be part of yours!