Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

February 26, 2025

This app is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from Nadine and the team has been very much appreciated and I look forward to continuing to use the app and watch our business grow like never before.

Thank you RetentionX

Aromatherapy Associates
United Kingdom
7 months using the app
RetentionX replied February 27, 2025

Thank you so much for your thoughtful review! We're ecstatic to hear that RetentionX has helped your team uncover the most actionable data points for your business. Our success team is dedicated to supporting you every step of the way. We appreciate your trust in our platform and we look forward to supporting your continued success!

January 29, 2025

Fantastic platform to help us focus on what matters vs shiny objects. A consumer centric model that delivers. No bugs, clean data in an objective way.

Metavo.com
Canada
Over 1 year using the app
RetentionX replied January 30, 2025

Thank you so much for the kind words! We're thrilled that RetentionX has allowed you to focus on the most important metrics out there that you can then action on seamlessly. We're here to support your continued success!

January 24, 2025

Really has helped us unlock our data in a meaningful way! The onboarding and CX teams have been outstanding. Feels like we're ready to level up after sorting through so many apps and reports.

Snibbs
United States
About 2 months using the app
RetentionX replied January 27, 2025

Thank you for your review! We are so happy to hear you're enjoying RetentionX and that onboarding with our success team has exceeded your expectations! We look forward to our continued collaboration together.

January 13, 2025

Great app and amazing support. Allie has been the best :) Data is accurate and integrations are easy. Thanks!

Moda Xpress
United States
9 months using the app
RetentionX replied January 14, 2025

We're thrilled to hear you've found RetentionX to be insightful and easy to use! We appreciate you taking the time to recognize our strategist team as well! Thank you for sharing your experience with us!

January 7, 2025

This gives you a lot of data very quickly. I found it really easy to take some of the lists and add to my Audiences in Meta too. Now looking at what I can do next.

Gorgeous Alpacas
United Kingdom
4 months using the app
RetentionX replied January 8, 2025

Thank you so much for your kind words! Love that you are utilizing our audience creation to push segments over to your Meta account. We appreciate your support and are committed to helping you meet your goals successfully!

October 14, 2024

It's a really useful app - love the segmentation it allows and particularly love the insights it provides that help us focus on what to do first to build revenue!

Dream Life
Australia
About 1 year using the app
RetentionX replied October 16, 2024

Thank you for your thoughtful review! It's great to hear you're enjoying the segmentation builder and utilizing our Insights as well. We appreciate your support!

September 19, 2024

A great product that gives you a lot of very useful insight to your store, that you can transform into $.
Great Product, Great Service & Great People!

Tupperware Israel
Israel
About 1 year using the app
RetentionX replied September 24, 2024

Thank you for your feedback! It's great to hear you’re enjoying the product and service – we appreciate your support!

April 24, 2024

Really useful data that was very helpful for understanding growth areas of our business.

Clothes Doctor
United Kingdom
3 months using the app
RetentionX replied June 27, 2024

We're thrilled to hear RetentionX has been helpful for understanding your business's growth areas. Thank you for sharing your experience with us!

April 17, 2024

Definitely simplifies our reporting by a lot. The graphs and data is clearly explained. Flexible pricing structure so for us it's good value for money.

Solid Stash
Belgium
12 months using the app
RetentionX replied April 24, 2024

Thank you so much for your review! We are glad to hear RetentionX is saving your team time and resources to get actionable insights!

March 28, 2024

We have our RetentionX dashboard open every single day. It's a beautiful UX, and super easy to set up and customize. The team is super helpful whenever we have a question. Couldn't recommend enough!

FOR OTHERS
United States
12 months using the app
RetentionX replied March 29, 2024

It's great to hear you're fully utilizing RetentionX and have been incorporating it into your day to day! It's been great working with you!