Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.
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Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really great and fair, so we definitely recommend this app! The customer service is also friendly and super fast.
The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!
Thank you for your thoughtful review! While you can view and analyze historical data throughout the platform, we currently do not offer retroactive LTV trends for segments, as we do not recreate the history of customer segment affiliations. Other tools may show historical LTV based on today's segment affiliation, which we believe would be incorrect since other customers were part of the segment in the past. We appreciate your feedback and we'll be sure to consider it for future updates.
Brilliant app! Gives us a view of our business in a way no other app provides. The customer segmentation is more advanced than what we get in shopify, and is the driving force behind this app. The AI insights are also really useful and actionable - eg: we increased our free shipping threshold based on this app's recommendation and it's increased our AOV!
Thank you so much for your review! It's great to hear your success in increasing AOV with the help of our Free Shipping Threshold report! We can't wait to see what else you accomplish with RetentionX!
An insanely insightful and useful app with actionable data driven recommendations. From understanding which customers are due to order again, to what you should be selling them and where your free shipping threshold should be, this app is an absolutely critical tool for anyone trying to scale. I can't recommend RetentionX, or the team behind it enough.
Thank you for your review! We are so happy to hear you're getting the most out of RetentionX and are having a great experience using it!
This app provides a huge value add in getting a deeper understanding of consumer behavior. The added ability to seamlessly build customer segments in the platform and push to our tech stack is an efficiency win for any marketer and DTC brand.
Lastly, the RetentionX team has been incredibly responsive and helpful in getting us onboarded and answering any and all follow up questions.
Excellent product, excellent service!
Thank you so much for your kind words! We're excited to see all that you do using RetentionX!
This app is genius! I 100% recommend this to any company/business/ecommerce trying to understand their customers, how they shop and most importantly, how to retain them. We had a call with Nadine and even though it was meant to be only 30min we ended up doing a bit over 1hr cause it was SO INTERESTING! There's so much you can do and they explain it so well! I'm super excited to apply all the new things we learned from the call and grow our business
Again thank you for all the help, your app is the absolute best!!!
Thank you so much for your kind words! We're thrilled to hear that you found our app helpful and that your call with Nadine was engaging and informative. We're here to support your business growth every step of the way.
We have already learned so much about our business and customers since we installed RetentionX. As a small team it has been so beneficial to us to be able to gain these insights and learn how to better understand our customers (both loyal and not). From the beginning Allie has been extremely helpful and we look forward to learning more. Very impressed with the platform so far.
We're so glad to hear RetentionX is helping you understand your customers better! Excited to see how Rowan continues to grow with the help of RetentionX!
Brilliant product, excellent customer service and guidance on solutions. RX/Nadine won't just drop the software on you and run, they take the time to ensure it is being utilised for our max advantage. Our overall marketing has gotten a lot more visibility and has helped with an adjusted course instead of chasing flat ROAS that most digital marketing agencies will be limited to, if we were not feeding them the intel provided to us by RX.
Thank you Nadine and team RX :)
Thank you so much for your kind review! We are so happy you've had a great experience with RetentionX!
A really insightful platform. Kori has been fantastic as our Account Strategist and is always providing fast, useful support and helping us strengthen our overall marketing strategy.
Thank you for your kind words! We are grateful for your support, and even more thrilled to hear that you've found the platform to be insightful. It's great to hear that you've found success with your Account Strategist as well. Our goal is to support your growth every step of the way!
We love RetentionX! There are so many capabilities and opportunities we're able to identify with their segmentation technology. Our account manager Kori is absolutely incredible to work with - so knowledgeable and always there to help.
Thank you so much for sharing your experience with us! We are so grateful for your support and we're happy to hear you've found RetentionX to be full of actionable insights and capabilities. We're also glad to hear your experience with your Account Manager has been helpful! We look forward to supporting you along your journey to growth and success.
We've really enjoyed using Retention X, it's customer insights are easy to interpret and their team are very responsive. We particularly like the way their customer segments and personas are setup.
We're so happy that RetentionX has allowed you to better understand and interpret your customer data! It's powerful to truly know who you are speaking to within your audience. Thank you for sharing your experience with us and we look forward to continuing our support with you!
