Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.

October 11, 2024

Retention X has been a game-changer for our business! The platform offers incredible insights that will definitely help us improve customer retention and hopefully also boost our revenue. The demos were also super helpful—Nadine went above and beyond, not only explaining the many useful options of the app but also offering great additional advice tailored to our needs. The interface is user-friendly, making it easy to track key metrics and implement data-driven strategies. Highly recommend Retention X to any business looking to take their customer retention to the next level!

Sneakerhype
Netherlands
About 2 months using the app
RetentionX replied October 14, 2024

Thank you so much for your kind words! We're thrilled to hear that you found our app helpful and that your call with Nadine was engaging and informative. We're here to support your business growth every step of the way.

October 4, 2024

We’ve been using RetentionX for a few months now, and we’re really impressed with the platform. The insights have been invaluable, especially for tracking customer behavior and improving retention strategies. As a fashion brand with quite a few SKUs, we’ve seen promising results from their recently launched Merchandise Optimization tool, which has helped us make data-driven decisions that directly impact our bottom line. Alex and his team have been incredibly helpful, always responsive and ready to support us with any questions or customizations we needed. We’re excited to see how RetentionX continues to evolve and help our business grow!

Nouka
Netherlands
5 months using the app
RetentionX replied October 7, 2024

Thank you for your incredible review! We're thrilled that RetentionX has helped your team make more data-informed decisions that impact your bottom line. We appreciate your trust in our platform and we look forward to supporting your continued success!

September 23, 2024

RetentionX has such great insights for our brand that Shopify simply cannot provide; or buries. Understanding the customer journey is essential to profitably scaling a business, as is improving customer retention! Highly recommend going for the merchandising upgrade- it's a game-changer for us!

What are you waiting for??

AEMBR
United States
5 days using the app
RetentionX replied September 24, 2024

We're so glad RetentionX is providing the deep insights your brand needs to scale and improve retention. We appreciate your recommendation and support!

September 19, 2024

RententionX is perfect for people like myself who were thrown into the head of e-commerce role with the company I am with. I have been studying SEO strategies for the better part of the year to learn my new role, and RetentionX has helped in so many ways. Very helpful for better understanding of your customer behaviors and predictions. So much data at your finger tips. Very easy to navigate.

Bravado Spice
United States
6 months using the app
RetentionX replied September 24, 2024

Thank you for your thoughtful review! We're thrilled that RetentionX has been a helpful tool in your e-commerce journey. It's fantastic to hear that you're finding it easy to navigate and that it's providing valuable insights into customer behaviors and predictions. We're here to support your continued success!

September 17, 2024

Great, user-friendly platform. The team has been incredibly supportive, ensuring we know how to maximize its potential. Our Meta agency is using it to enhance audience targeting, and it's been a game-changer for segmenting our Klaviyo campaigns. The insights feature is especially valuable, offering great ideas to unlock additional revenue for the brand. Highly recommend!

Blvck
Ireland
4 months using the app
RetentionX replied September 24, 2024

Thank you for your amazing review! We're thrilled to hear that RetentionX has been a game-changer for your targeting and campaign segmentation. It’s great to know our team has been supportive in helping you maximize its potential. We’re excited to continue supporting your brand’s growth!

July 21, 2024

Great user friendly platform and super supportive team. Have been able to draw valuable customer insights into our reporting and help build out Klaviyo automations very easily.

Nimble Activewear
Australia
About 1 year using the app
RetentionX replied July 23, 2024

Thank you for your kind review! We're thrilled to hear that our platform and team have been helpful to you. It's great to see that you're able to gain valuable insights and build out your Klaviyo automations with ease with the help of RetentionX.

July 4, 2024

THE best CDP for Shopify EVER!
RetentionX offers everything on the customer that Shopify doesn't.
It's like having your own team of Customer data analysts all in one app.
Everything is so easy to read and and actionable! RetentionX make is so easy to find quick wins.
If you're unsure of anything they are also brilliant jumping on a call and helping out. I've now been using this for 2 clients and the results are amazing.

ACAI
United Kingdom
4 months using the app
RetentionX replied July 5, 2024

Thank you for your review! We're thrilled to hear that RetentionX has been a game-changer for you and your clients. Your kind words about our features and support mean a lot to us. If you ever need further assistance, we're here to help!

June 19, 2024

We've tested many analytics and segmentation tools for Shopify and found that RetentioX by far provides the best value for money.
We haven't even started to scratch the surface of the options provided by RX, and already gained a lot of insights and actual revenue from it.
Highly recommended.

MASHBIR//365
Israel
6 months using the app
RetentionX replied June 27, 2024

Thank you for your kind feedback. We're delighted to hear that RetentionX has been so beneficial for your business. We're excited to see your continued success with RetentionX!

April 26, 2024

Insightful data in an easy-to-use tool. In addition to crunching the data, the tool's Help Desk and videos provide even more depth to understanding the data's potential outcomes. The customer support is stellar, and our representative, Allie, is so responsive. RetentionX is the path to growing your Shopify store!

Skida | Headwear & Accessories
United States
5 months using the app
RetentionX replied June 27, 2024

Thank you for your wonderful feedback! We're thrilled that RetentionX has been instrumental in providing insightful data. We're committed to helping you grow and are here to support you every step of the way!

April 23, 2024

Retention X has provided us with valuable insights into our DTC customers. We're able to segment different types of customers, tailor our promotions and discounts more effectively, engage with new and returning customers, and identify new opportunities to increase revenue.

Modern Times Beer
United States
7 months using the app
RetentionX replied April 24, 2024

Thank you for sharing your experience with Retention X! We're thrilled to hear how our platform has empowered you to segment customers effectively, tailor promotions, and identify new revenue opportunities