Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful yet easy analytics and retention tool that replaces manual reporting with clear dashboards and forecasts. They highlight strong product and customer insights, robust segmentation for targeted marketing, and smooth integrations with email, ads, and subscriptions. Multi-store support, accurate data, and helpful education are praised. Pricing is seen as fair, and support and account management are often called outstanding and game-changing.
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Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies!
Kori on the customer team is always really helpful and quick whenever I have a query.
Thank you so much for your kind words! We're thrilled to hear that you found our app helpful in so many sectors of the business. It's wonderful to hear that our customer support team has been supportive throughout! It’s also great hearing our merchandising feature stands out against others! For a bit of context, as soon as RetentionX evaluates your products' performance within the collection grid, it begins to test the impact of shifting previously lower positioned products to a higher position based on their performance score. This allows for discovery of those hidden champions! This testing is required to determine the most optimal placement for each of your products. Of course, if anything ever seems off, we’d love to take a closer look and support wherever we can! We look forward to our continued collaboration together!
Retention X has been so helpful in gaining insights to our customer behavior without having to spend hours slicing and dicing data outside of Shopify. Kori has been great in making tweaks to make Retention X make sense for how we operate. Excited to continue to utilize the data to drive decisions.
Thank you so much for your kind words! We're thrilled to hear that you've found RetentionX to be easy to navigate and strategize with. We're also so happy to know you've been well taken care of by your dedicated account strategist! We look forward to our continued collaboration towards your goals of success.
This is one of the most powerful tools I use on a weekly basis across my small and large accounts. It's the easiest way to push specific segments to Google and Meta and a great way to slice and dice your customers.
Thank you for your awesome review! We're happy to hear you use RetentionX on a regular basis to check the progress across your multiple accounts! We also love to hear that our segment builder and process is something you find intuitive and easy to use. We’re excited to continue supporting your brand’s growth!
We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.
Thank you so much for the kind words! We're thrilled that RetentionX has allowed you to gain key insights into your customers and how to strategize going forward! We're here to support your continued success!
I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.
Thank you for your awesome review! We're thrilled that RetentionX has helped you along your journey with different teams to make more data-informed decisions that impact your bottom line. We appreciate your trust in our platform and we look forward to our continued support of your success.
We just started using RetentionX and we're finding it extremely useful, giving us some very actionable insights that we're in the process of implementing. The integrations with different marketing platforms make it super easy to create highly targeted, niche audiences to whom we can personalize our marketing. Last but not least, Kori from the Account Strategy team has been instrumental in helping us get set up and make the most of everything RX has to offer!
Thank you for your amazing review! We're so happy to hear that RetentionX has been instrumental in providing actionable insights from your customer base. It’s great to know our team has been supportive in helping you maximize its potential! We’re excited to continue supporting your brand’s growth!
RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touchpoints. The platform makes it easy to uncover insights that would have otherwise required extensive manual work, helping us make data-driven decisions with confidence.
A huge shoutout to Allie for her incredible coaching, guidance, and partnership—her time and expertise have been instrumental in leveling up our team.
Highly recommend.
Thank you for your incredibly thoughtful review! We're thrilled that RetentionX has been a helpful tool allowing clear visibility into your customer behavior. It's fantastic to hear that you're finding it easy to navigate and that it's proving to be a valuable tool for your team. We're thrilled to support your continued success!
RetentionX has allowed us to dig deeper into insights on products and customers. RetentionX is easy to use and has became an essential source of data for our brand. Alexandra from RetentionX has been SO helpful and knowledgeable!
Thank you so much for your kind words! We're thrilled to hear that you've found RetentionX to be so insightful. We're also so happy to know you've been well taken care of by your dedicated account strategist! We look forward to our continued collaboration towards your goals of success.
Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.
Thank you for your wonderful review! It's great to hear you’re enjoying the platform to help you better understand segments and how they each behave. We're also happy to hear you feel supported by our team! We are committed to supporting you through your journey and look forward to the continued collaboration.
Great tool for reporting and gaining more insight into customer behavior, LTV, and follow up purchases.
We also like the audience integration with Meta and Google. Really affordable as well!
Thank you for your review! We are so happy to hear you're enjoying our reporting feature along with the LTV and follow-up purchases insights! We look forward to continuing to support your success here at RetentionX.
