Reviews (1,439)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

March 1, 2023

Jel was very helpful and was very professional. She answer everything and was quick to reply. I recommend the app

Faith Defines Us
United States
About 2 hours using the app
Rivo replied March 1, 2023

It's always a pleasure to hear that our services met your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for recommending us!
Much appreciated, Kevin

October 6, 2021

This app is awesome. Our customers love the point system. The customer service is amazing. Thanks Laurette & Sara

HUR BEAUTY
Canada
8 months using the app
Rivo replied October 6, 2021

Thanks for the review, Hur Beauty! We really appreciate you using the app 🤩. If there's anything else we can do, please feel free to reach out at any time.
Best wishes, Kevin

October 22, 2021

John gave me one of the greatest customer support expérience, he was fast and funny, I can't wait to try this app!

La Boutique
Canada
About 2 hours using the app
Rivo replied October 25, 2021

Glad you are happy with our customer service. 😊 If there's anything else you need help with, just let us know. Our team is always here to help. All the best, Kevin

March 14, 2022

Really helpful and quick customer service response. Looking forward to getting the app up and running on the site!

Well Seasoned Wood
United Kingdom
21 minutes using the app
Rivo replied March 14, 2022

Wonderful, thanks so much for leaving a positive review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 😊 Best regards, Kevin

May 2, 2022

This app is great no issues still learning all the features it provides. Customer service is responsive and quick.

SCDBrand Co
United States
About 2 hours using the app
Rivo replied May 2, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin

August 2, 2022

I am just getting started, but it's working already on our site! Abbie was excellent at getting us up and running.

The Healing Collective NY
United States
31 minutes using the app
Rivo replied August 3, 2022

Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin

July 21, 2023

Abbie was really helpful and went beyond what I asked for and proactively made helpful suggestions for my website.

Witch Chest
Canada
About 2 years using the app
Rivo replied July 24, 2023

Your kind words mean the world to us. Our team loves going the extra mile to make sure our customers are satisfied. We're thrilled you found our suggestions helpful for your website. Let us know if you need anything else! 👍
- Lea & Rivo Team

August 17, 2021

keeps the customers coming back and engaged . easy to use backend, and great looking front end. 5 stars all around.

Kozmik Nails
United States
3 months using the app
Rivo replied August 18, 2021

Thank you so much for the 5-Star review! Your honest feedback means everything to us, and we're glad that you love the app! 🙂 Much appreciated, Kevin

September 1, 2021

fantastic app every shop should have and once my sles pick up again i will defiantly upgrade from the free version

Mantis Mayhem
United Kingdom
About 2 hours using the app
Rivo replied September 1, 2021

Wonderful! 🤩 It's music to our ears that you are happy with our app! Cheers, Kevin

Edited October 12, 2021

I use this app for my loyalty program! I love that I can ask a question any time of day and they are there to help.

Black Velvet Candles
United States
21 days using the app
Rivo replied September 21, 2021

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Best wishes, Kevin