Reviews (1,439)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

October 14, 2021

It was super easy to set up and my customers love it! I love that you are able to customize it to fit your branding

BOSS BAE LASHES
United States
9 months using the app
Rivo replied October 14, 2021

We're so glad you are loving our app! ✨ Thank you so much for the 5-Star review! Cheers, Kevin

January 20, 2022

The app is complete and the support is outstanding. Special thx to Arianne that made my day easy. 100% recommended!

destilHERO
Germany
37 minutes using the app
Rivo replied January 20, 2022

Your review made our day! 🤩 Thank you so much for the 5-stars and for recommending us to the Shopify community! Cheers, Kevin

March 15, 2022

Great starter features for loyalty program.Will have to play with it more to see which options bring best results.

WeBleedOhio
United States
About 1 year using the app
April 5, 2023

Rivo's support is absolutely phenomenal. They were helpful and so nice. Would totally recommend this app to others!

BiblioWonders
United States
3 days using the app
Rivo replied April 5, 2023

Your feedback is a reminder of why we do what we do. We're passionate about delivering the best possible service to our customers, and it's always wonderful to hear that our efforts are appreciated. Thank you for your kind words and for choosing us!
Much appreciated, Kevin

September 15, 2021

Great! Easy to use and fast support when needing answers :) Looking forward to increase our sales and customer base!

Posh Puppy Boutique
United States
34 minutes using the app
Rivo replied September 15, 2021

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! If you have any questions or if we can help along the way, please feel free to reach out to us anytime.
Cheers, Kevin

November 4, 2021

Completely awesome! Branding-Free theme, excellent customer support and a very reliable app. A must for your store.

Juan Kamalig
Philippines
7 months using the app
Rivo replied November 4, 2021

We are so happy you are enjoying our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

November 12, 2021

I love how this app brings loyalty to my store and free points so my customers can use them to redeem for discounts!

Cherry Apparel
United States
3 days using the app
Rivo replied November 12, 2021

We're so excited that you are loving the app so far! 🙂 Let us know how we could have made your experience a 5-Star, and we would be happy to accommodate! All the best, Kevin

December 6, 2021

Wonderful app. Loved being able to offer something like this to my most loyal customers. Would definitely recommend!

1616 Premium Cocktails
Bermuda
3 days using the app
Rivo replied December 7, 2021

Your review made our day! ✨ Thank you so much for the 5 stars and for recommending us to the Shopify community! All the best, Kevin

January 12, 2022

He was very helpful and made the process very simple!! I loved the extra steps Ryan took to help me with upgrading!

ADT Oils
United States
8 months using the app
Rivo replied January 12, 2022

So glad you are satisfied with our customer service. 🤩 If there's anything else we can do, please feel free to reach out anytime. Thanks, Kevin

January 20, 2022

Support went above and beyond to provide excellent service. Would highly recommend as a loyalty program replacement.

Xhale City
United States
About 4 hours using the app
Rivo replied January 20, 2022

Thank you so much for the positive feedback and for recommending us to the community! 🎉 Your 5-stars are much appreciated! Cheers, Kevin