Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

May 24, 2022

Great App! Totally Free App including all the upgrades. Kelly is the best and helped me so fast. love it.

Jean-Pierre Sand Vertriebsges. mbH
Germany
About 1 hour using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

July 25, 2022

Very good app and very good customer support and all for free. It really does what it should do for a store.

HorseworldEU
Belgium
9 days using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

December 15, 2022

App that works very well and fast and effective customer support! we are very satisfied with the performance

Hyb
Italy
2 days using the app
Channelwill replied December 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

August 24, 2022

Ottima chat e supporto veloce... possibilità di personalizzarla ..molti servizi utili aggiuntivi ...consigliata!

Gmusic Shop
Italy
About 1 hour using the app
Channelwill replied August 25, 2022

Grazie per averci dato una recensione a 5 stelle. Siamo davvero grati di sentire che ti abbiamo servito bene. Apprezzeremo molto il tuo supporto consigliandoci al tuo amico in merito alla nostra app, in modo da poter diffondere aiuto ad altre persone. Se avete domande, vi preghiamo gentilmente di contattarci in qualsiasi momento!! Saremo sempre qui per te per servire!

Distinti saluti,
Nona|Supporto da scrivania

May 31, 2022

perfectly worked. The page is clean and simple to set up. Free upgrade package available.
国人可以放心使用,提供中文支持。客服态度非常好

Hengchu Store
China
18 minutes using the app
Channelwill replied June 13, 2022

非常感谢您在我们的应用程序上留下宝贵的评论! !您的支持和建议永远是wiildesk前进的最大动力!我谨代表所有团队成员向你们表示最诚挚的感谢! !

祝你生意兴隆,财源广进!
Kelly|Willdesk 支持

June 14, 2023

Easy to set up app, with all the functionallity you need. good pricing and awesome support, that is quick to help.

Wrapstars Catering
Austria
28 days using the app
Channelwill replied June 14, 2023

Thank you for your positive feedback! We're glad to hear that our app has met your expectations and that you've found our pricing and support to be satisfactory. Please don't hesitate to reach out if you need any further assistance.
-Nona💗

June 21, 2022

Easy to use, easy to set up, customer service guidance where you don’t understand, the best products in the free APP

Herdio
Hong Kong SAR
1 day using the app
Channelwill replied June 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

June 23, 2022

Functionality perfectly matches our needs.
Thanks Mich and Molly. Your customer service is great!
Super five-star App!

Nauzha
China
19 days using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

April 20, 2023

Mariadel​ is very kind and very helpful,it very nice to talk with her! :)
If you got any problem, you can find answer here!

MSI Spare Parts E-Shop
Netherlands
About 3 hours using the app
Channelwill replied April 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

August 23, 2022

Gefällt mir bisher sehr gut! Einfach einzurichten, die wichtigsten Sachen auf Deutsch übersetzt, Messenger angebunden und los.

HTS Trainbettershop
Germany
2 days using the app
Channelwill replied August 25, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Nona|Willdesk-Support