Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

June 2, 2026

App molto interessante, sono all'inizio con il mio negozio e l'ho installata per capire dove si fermano i possibili clienti e capire come iniziare a vendere

Clo's Fashion and Beauty
Italy
3 days using the app
Propel Commerce replied June 3, 2026

Ciao amici di Clo's Fashion and Beauty,

Grazie per la fantastica recensione! Vi siamo davvero grati. Godetevi l'app e in bocca al lupo per la vostra attività! 🚀

- Hernane @ Propel Commerce

June 1, 2026

La he instalado y con el plan free me esta cubriendo mis actuales necesidades. Una aplicación interesante y útil

Tipitos Moda Infantil
Spain
About 10 hours using the app
Propel Commerce replied June 2, 2026

Hola amigos de Tipitos Moda Infantil,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

May 25, 2026

good for understaanding your customers! great app! will stay here!

Vokshus
Sweden
About 16 hours using the app
January 18, 2026

Propel Replays has been a great tool for my small business. The platform is very user friendly, easy to navigate, and simple to set up. Their customer service is top notch and responsive whenever I had questions. The free plan was exactly what I needed to get started without any pressure or hidden catches. I’d definitely recommend Propel Replays to other small business owners looking for a straightforward, reliable recording tool.

Carly's Big Ass Cookies
United States
23 minutes using the app
Propel Commerce replied January 25, 2026

Hello friends at Carly's Big Ass Cookies,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

May 24, 2026

Awesome

ToneLink
Slovenia
2 months using the app
Propel Commerce replied June 1, 2026

Hello friends at ToneLink,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 22, 2026

I use it for session replays and it works very well

Unrushed Club
Bulgaria
10 days using the app
Propel Commerce replied May 25, 2026

Hello friends at Unrushed Club,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 20, 2025

I found this app when I was looking for a cost effective screen-recording app. The screen-recording interface is intuitive and the app is reliable. Though occasionally there are screen recordings that don't log, I've experienced the exact same problem with the most famous (and most expensive) apps -- presumably that's a Shopify issue that would occur with any app. Excellent customer service!

SPIRIT ALMOND
United States
Over 1 year using the app
Propel Commerce replied November 21, 2025

Hello friends at SPIRIT ALMOND,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 14, 2025

This has been a game changer for understanding how shoppers move through my store. The recordings are clear, the dashboard is easy to use, and I can quickly spot where customers drop off or run into issues. I’ve already fixed a few layout problems thanks to this app.

Botanical Wear
United States
Over 1 year using the app
Propel Commerce replied November 17, 2025

Hello friends at Botanical Wear,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 15, 2026

Wonderful, app! Great support and customer service. We transitioned from a different heatmap application and so far we're very impressed with the features with Propel.

Good Organics
United States
18 days using the app
Propel Commerce replied April 16, 2026

Hello friends at Good Organics,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 21, 2025

First tool I've found that has replays working in Shopify and they were very easy to start up. In fact, they had already captured past session data I could review. Support team had very fast response times—they helped immediately and with exactly what I needed.

Dianetics
United States
20 days using the app
Propel Commerce replied December 12, 2025

Hello friends at Dianetics,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce