Propel Replay, Survey, Heatmap
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Reviews (714)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.
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the best app in the app store for session recording
Hello friends at Stitchpads,
We're glad to hear our app is helping your business! Thanks for the review, Dario! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Really good app, good customer service
Hello friends at Emmafy,
Thank you very much for the review, Martin! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
<3
Hello friends at Deck Shield,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Have been using this app for about a week now and love it. It's everything you need and nothing you don't. Simple to use. If you're looking for high quality screen recordings, that show cursor movement, and top notch chat support, this is your app!
Hello friends at DMSO,
Thanks for the AWESOME review, Erik! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
top
Hello friends at NovaNavel,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Quiero destacar mi experiencia con Propel Replay and Session Record de Shopofy, una herramienta excepcional que ha marcado la diferencia en la gestión de mi tienda online. Gracias a su generoso apoyo, pude acceder a funcionalidades extra de forma gratuita, lo cual me ha permitido optimizar la experiencia de mis clientes y potenciar la eficiencia de mi negocio.
Lo que realmente distingue a estas herramientas es su facilidad de uso y la precisión en el análisis del comportamiento de los usuarios. Con Propel Replay, he podido identificar áreas de mejora y adaptar mis estrategias de marketing de manera proactiva. La grabación de sesiones con Session Record me ha permitido entender mejor cómo interactúan mis clientes en tiempo real, lo que se traduce en decisiones más acertadas y en una experiencia de compra más fluida.
Hola, amigos de Skull Hearts:
¡Gracias por la fantástica reseña! Se los agradecemos mucho. ¡Disfruten de la aplicación y denle más poder a su negocio! 🚀
- Ryan @ Propel Commerce
Set up was easy and Tom at support was fast and helpful.
I tried this app but honestly wasn’t very impressed. It works sometimes, but overall it feels a bit unreliable and confusing to use. The dashboard isn’t very clear and it took me a while to figure out where everything was. I also expected the features to work more smoothly. For the price, I think there are better options available on the Shopify App Store.
Hello friends at Avontuurtje,
We looked into your account and noticed that our app isn't enabled in your theme, and a plan hasn't been selected yet. Without a plan (we have a free option!), recordings are limited to just 10 pageviews and most features won't be available. That would definitely make the experience feel limited and confusing.
We've reached out via email and live chat to help get you fully set up. We're confident the experience will be night and day once everything is configured properly, and we'd love the chance to show you.
- Chris @ Propel Commerce
Instantly, I began so see customer behavior and identify issues. This has been a big help and their customer service was great.
Hello friends at Twisted Jezebel,
We're glad to hear our app is helping your business! Thanks for the review, Troy! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
This app is gold. I was getting a lot of add-to-carts, but I'd lose a lot of people at checkout. I dug into the replays and discovered that the button to complete the order was not showing, so it was impossible for people to complete their purchase! After making the fix, the orders began to flow again. If I didn't have this app, It would have taken weeks or months to discover the problem!
Hello friends at Lauraburtonauthor,
Thanks for the AWESOME review, Laura! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
