Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

June 2, 2022

It really is a very cool service. It works great. I recommend everyone to use it. They just have amazing and attentive customer service. They're on call, and they'll definitely help with any question. Although what questions?))) The service is very easy and efficient. I've been looking for something like this for a long time.
Thanks!

Outlet Deja Vu
Spain
About 2 hours using the app
June 27, 2021

Nice app,but needs more features,and tag system should be implemented.so that we get more insight on customers

Mayurika
India
1 day using the app
Propel Commerce replied June 27, 2021

Hello friends at Mayurika,

Thanks so much for being our first review 😊

We just launched this app last week, and we've got some exciting features on our roadmap. I don't believe a tag system was on our list, so I'll add that as well. Please do let us know if you have any other feedback.

Sincerely,
Chris at Propel Commerce

February 24, 2025

great support and product

trackxgps.com
India
12 minutes using the app
Propel Commerce replied February 25, 2025

Hello, friends at trackxgps.com,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

August 4, 2022

Ho avuto un problema appena ho installato l'app, in pochi minuti è stato risolto! Ottima assistenza!

Millstore.it
Italy
About 9 hours using the app
March 29, 2022

It's a great app since it's free. Replay is really helpful for starting business finding the way to improve.

Fogy Garage
Hong Kong SAR
25 days using the app
June 25, 2025

Wir nutzen diese App schon länger und für diverse Stores. Die Bedienung ist sehr intuitiv. Die Replays und die dazugehörigen Funktionen helfen uns bei der Analyse der Kundenverhalten. Wir konnten dadurch schon Optimierungen vornehmen, welche mehr Sales generierten. Und das beste ist der kostenlose Plan. Klare Empfehlung.

OriHErb
Switzerland
4 days using the app
Propel Commerce replied June 26, 2025

Hallo Freunde bei OriHERb,

Vielen Dank für die FANTASTISCHE Bewertung! Sie werden sehr geschätzt. Viel Spaß mit der App und mehr Power für Ihr Unternehmen! 🚀

- Tom @ Propel Commerce

August 26, 2026

It's great. Once it's installed you see the recording straight away. You don't have to do anything. You just have to activate the app embed in your theme on Shopify and that's it. If you have any troubles you just contact support. They will answer you in 2 seconds. It was a really great really nice guy. Tom helped me, for example, with something but it was actually not necessary. Again once you install the app, it's already live and it starts recording so that's great.

Cristall Clean Pro
Hong Kong SAR
About 2 hours using the app
Propel Commerce replied August 27, 2026

Hello friends at Cristall Clean Pro,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

October 17, 2026

Super easy to setup and has been very useful in reviewing the visitor recordings and sessions in order to continuously improve the quality of the store.

Tiny Torquez
Australia
23 days using the app
October 13, 2026

Easy to use, simple

Rossity
United States
12 minutes using the app
Propel Commerce replied October 15, 2026

Hello friends at Rossity,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce

September 11, 2026

Amazing service, and even a more amazing product! I highly recommend!

Chubsy Friends
United States
About 21 hours using the app
Propel Commerce replied September 11, 2026

Hello friends at Chubsy Friends,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce