Propel Replay, Survey, Heatmap
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Reviews (713)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.
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Excellent App, solves all my needs for my website.
Hello friends at RichGirlHaven,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀
- Hernane @ Propel Commerce
I use this app on 2 stores and I think it is great. Very few apps are built in a way where I don't think "I can vibe code this myself." This app is an exception. The price and quality of this app mean I don't have to deal with it myself. Love that.
We started using Propel Replay about a month ago, and it’s already become one of our go-to tools for optimizing our website. The session replays are incredibly detailed, with smooth playback, accurate mouse tracking, and heatmaps that actually help pinpoint where users drop off or get stuck.
Hello friends at FLOW Compression,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill.
Please review Shopify's limitations on refunds here:
https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations
Specifically, limitation #1 which states that:
"You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill."
We regret that this Shopify limitation made for an unpleasant experience.
If you require any additional assistance, please reach out at any time, and we'll do our best to help.
Sincerely,
Chris @ Propel Commerce
Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work
Hello friends at RoyalMag,
We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool.
We've adjusted our app to deal with this, and all content on the page should be visible in recordings now.
Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊
- Leo @ Propel Commerce
great customer service! works good for what I know now.
Hello friends at FashionablyGreen1.com,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
My quota was exceeded with no visits. No free plan for small stores. Promptly deleted from my store apps.
Very easy to use makes a great addition to your website to see how the website works and operates from your customer point of view.
Session recording is awesome! Best about it, you can see what your customers got in their card!!
Hello friends at Andura,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
I absolutely recommends this app to whomever is selling online. And the customer is pretty great too. Tom was really helpful in solving my issue in a matter of minutes. Thanks Tom for the wonderful customer service.
Hello friends at Candi's Essentials,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
