Reviews (1,253)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.
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VP great job helping with our shipping course
Rajkumar was incredibly helpful in getting our ShipX setup exactly how we needed it. He took the time to understand our shipping requirements and implemented custom rules that fit our business perfectly.
He made the entire process smooth and easy, and thanks to his work, our site now runs seamlessly with the ShipX app!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Support has also been excellent. They offered quick responses, clear explanations, and a genuine willingness to help us optimize our setup instead of just solving the immediate issue.
The scenario‑based automation lets us set different shipping logic by country, order value, and product collections and more, so customers see the right options without any manual intervention on our side.
Overall 5 stars for their support and product, especially Deepan was super helpful with setting up the app. Thank you so much.
Vinduja & Vp was very helpful and sorted our technical problems out, Using Product tag and cart Zip code
Cant fault the service. Big issue with the app not pushing rates through to Google Merchants Centre via the Google & Youtube app so you can't use Google shopping ads.
Managed to work around this by adding a rate outside of ShipX updating and then deleting it.
Hi Tom,
Thank you again for taking the time to join the call with us.
As we discussed and verified together, the issue was not related to the ShipX app, but due to a temporary delay in the Google Merchant account, which has now been resolved. Even though this was outside our scope, we made sure to get on a call with you right away and work through it by comparing both of your stores. This is the level of support we always strive to provide to all our customers.
I also recall that after the call, you mentioned you would revisit the review. You’ve been a valued customer with us for several years, and we’ve always done our best to support you at every step. So, seeing this review for something not related to our app has been a bit disheartening for our team.
Whenever you have a moment, I would sincerely appreciate it if you could consider updating your review. It would mean a lot to us.
Of course, if you need any further assistance at any time, please feel free to reach out. I’m always here and happy to help.
Thanks again,
Siva
Varatharaj was very helpful with the Setup. We use cart rate weight zip codes.
Deepan Good customer service and support!!!
The team are A-Star! Fixed our problem fast.
awesome responds from the team within 25 mins my issues were resolved thank you
Great app, serves the functions that we require of it and a few more that we currently dont.
Customer service's been fantastic and quick to respond, Deepan was especially helpful with the setup process.
Would recommend this app for anyone wanting more than the basic shipping options shopify has included.
