Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

May 26, 2022

We have used the app for our shipping rates and it has solved one of our biggest problem at hand. In addition, fast, friendly and great support.

Asienmarkt
Germany
3 days using the app
January 7, 2023

Amazing Customer Service & Product! Well worth it! It has totally transformed our way of calculating accurate shipping rates for our customers.

Finnmark Sauna
United Kingdom
6 months using the app
Logbase replied March 10, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

May 29, 2023

A great App. Easy to navigate, best thing was the help of the customer service team.
Patient and great service.
Quickly response
Would recommend.

Astarin
United States
2 days using the app
Logbase replied May 29, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

April 18, 2023

Siva from Shipeasy's customer service helped me in detail with what I needed and, by doing so, saved me a lot of headache and money. Thank you, Siva!

Bali Pharma
Indonesia
About 12 hours using the app
Logbase replied April 20, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

Edited October 9, 2025

I was just on a call with Durkesh and he was super nice and competent! He was able to locate and fix my issues really quickly. Amazing service! Thank you.

deckenpost
Germany
Almost 3 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 20, 2023

Dhanasheelan spent whole weekend to set up our shipping profiles. Our customers are happy everything is working smoothly.

There are many cool options to implement.

FAM
Germany
3 days using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

November 28, 2022

Siva offered awesome support. thanks a lot. He was fast, smart, polite and patient. I can recommend the app. Unfortunately multi-location shipping rules have boundaries.

TRAG DIE BOTSCHAFT
Germany
3 days using the app
May 11, 2023

Rahul fue de gran ayuda para activar la aplicación, muchas gracias. Me ayudo para activar correctamente la aplicación, inclusive teniendo trato directo con shopify support.

La Concha
Mexico
About 1 hour using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

May 18, 2022

Pour l'instant en mode test, nous avons eu de l'aide très rapidement et très facilement malgré la complexité de nos politiques de frais de port, et toujours avec le sourire !

Staging EUR
France
15 days using the app
Edited September 11, 2023

Jenifer was super helpful and patient! The customer service is so good. We always resolve our page issues with the perfect timing.

The team at Shipeasy are simply the best!

Todo Sano
Mexico
About 1 year using the app