Reviews (1,253)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.
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Their support is so nice. Especially, Sowmiya. She is always so kind and teaches me how to set up. And when I got some issues after we launched, her response is quick and always she answered the zoom meeting. It was so helpful. Highly recommend this app (or her service)!!
Thanks for your wonderful review! We really appreciate your feedback, and it's our pleasure to assist you anytime.
After a half-day effort on making the setting, I was finally told that it cannot work on the store, no shipping rates are shown due to a Shopify tech issue. Actually, it's not a tech problem, it's one of my location/warehouses that hasn't been verified. However, it's still a good shipping app, convenient to use, fast response.
Thank you for the update! Please feel free to reach out to us if you need further assistance with the app setup, we will be happy to help you anytime!
Regards,
Logbase
Customer Success Team.
Siva Sowmiya thanks for you help us
the good jop very nice The employee usually works carefully, conscientiously, and is responsible, not only has strong execution ability, but also has good work cooperation, has a positive working attitude, has high-speed, high-efficiency, high-quality work performance, and helps each other and enterprising!
Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.
The app works fine and can handle even complex shipping logic once you've figured out how it works. While it might not be very self explanatory, they do provide professional & fast reacting support. My contact Siva supported us multiple times on some urgent issues and it always worked out well. So do feel free to contact support anytime if you have any troubles. Give it a try!
Rajkumar! He is my guy! He is really helpful actually all team is helpful. They fixed my problem double pricing shipping payment from different location. If you have same problem absolutely i recommend this app to everybody!
Amazing app for difficult shipping scenarios. Very flexible and amazing support via Chat and Zoom. They really help you to find solutions for you (e.g. 0 € shipping costs for Click & Collect, no double charge for multi location shipping etc.). Highly recommended!
We had a problem where shipping rates weren't loading when there were too many items in the cart.
But the LogBase Team took care of it in a quick and professional way. I think this is the best customer service I've ever seen in my whole life.
The app itself is very stable and made by professionals. I highly recommend this App.
A huge thanks to the LogBase Team!
Vignesh
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
vignesh and nitish
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Janani
Thank you for rating our app. Please feel free to reach us if you have any queries, we will be glad to assist you.
