Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

June 26, 2025

I just got amazing help setting up the app with less then 20 minutes from Vinduja Logbase, she did a really good job!

Thanks!

Barkåkra Trädgårdsmöbler
Sweden
About 1 hour using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

June 2, 2025

Great help over zoom. Thanks.

Ridcon - Qualität von Anfang an.
Germany
24 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 6, 2025

great service ,

Vivid Light Bars
China
Almost 3 years using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited February 5, 2026

Jenifer to, good work

DeMatteis.it
Italy
Over 1 year using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 23, 2024

MERCI Jenyfer ! You was perfect and clear.

Thank you so so much

Danyberd Team

Danyberd
France
7 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 28, 2024

Acabo de instalar la aplicación y recibí un rápido y excelente soporte Janani. Con esta aplicación podremos solucionar los problemas de envíos que tenemos a diferentes países de la comunidad europea. Recomiendo utilizar la app.

Pink Ant
Spain
About 17 hours using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 27, 2024

Jenifer helped me good!

HelloChair
Netherlands
3 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

October 25, 2023

Jennifer was awesome :)

GNL Footwear
Switzerland
About 3 hours using the app
Logbase replied October 27, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

Edited May 15, 2025

Thankyou so much team ShipX.. you should be call ShipRoX :)
Special Mention & Thumbs up: Nithish, Barath & Jenifer Joys (Loved your help & support in setting this app for me)

I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides.

It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt.

They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

JJ Valaya
India
22 days using the app
February 4, 2025

It took me months to figure out why I could not set shopify to charge flat rate per item shipping fee. I need to both upgrade my account, message shopify to enable a third party shipping app and then I had to choose the app. It took me several demos but this worked and they set the app up and my shipping profile for me and stayed on while I tested it. It worked like a charm and it took them less than 15 minutes. Well done

More To Love Consignment
United States
About 1 hour using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.