Reviews (1,254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.
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It took me months to figure out why I could not set shopify to charge flat rate per item shipping fee. I need to both upgrade my account, message shopify to enable a third party shipping app and then I had to choose the app. It took me several demos but this worked and they set the app up and my shipping profile for me and stayed on while I tested it. It worked like a charm and it took them less than 15 minutes. Well done
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
This app works amazing for us. We have a 3PL, so we needed to create custom shipping categories for packages with certain weights/dimensions so that the correct carrier is used with our 3PL. Additionally, we need to charge for the market shipping price and not the Shopify discounted shipping price. We've been using this for about 6 months, and the customer support is next level. The set everything up for us via Zoom, and we can always get ahold of someone to troubleshoot if needed. Highly recommend!
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.
Grosser Betrug, unbrauchbare App und ungerechtfertigte Auszahlung von 207,50€. Achtung!!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Vignesh was able to figure out shipping issues immediately with same day support. This app was able to meet our complex shipping needs across multiple zones. Highly recommend
Janani was extremely helpful answering all my questions. Very impressed with her service and knowledge of the product.
Barath was extremely helpful! He, at no charge, guided me through all the great customization options ShipX offers. Highly recommended!
Customer service is very patient, guiding you step by step. It's excellent software
Amazing ! Very usefull App 100% recommended and customer support is very talented issues resolved and solved in 5 mins.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
This app is still in test mode and feels unfinished. It’s not ready for real users, and I honestly don’t see how it’s a viable option at this stage. It ended up being a waste of my time.
Hi there,
Thank you for sharing your feedback. I completely understand your frustration and truly apologize for the confusion caused. It seems based on your requirement, our team recommended ShipX after you tried connecting live carrier rates in our other app, Pickeasy. Unfortunately, we didn’t get the chance to guide you through ShipX’s setup process to meet your requirements.
Because of that, you may not have been able to explore the full potential of the app. ShipX is fully functional and designed to connect live carrier rates like UPS, FedEx, and others once configured correctly. And, I’d be happy to personally assist you in setting it up as per your store’s needs.
If you could give us another chance, I’ll ensure everything is configured smoothly from start to finish. Please reach out to us at connect@logbase.io, I’d love to help make things right.
Warm regards,
Siva
ShipX – LogBase Team
I had a truly wonderful experience with the ShipX Shopify app. The app is smooth and reliable, but what impressed me the most was their excellent support team. Their live response is super prompt, and they genuinely go the extra mile to help.
A special mention to Jennifer from the support team—she has great knowledge of the platform, listened patiently to my concerns, and guided me through the process with utmost professionalism. Her support made everything so much easier and stress-free.
I highly recommend ShipX not only for its features but also for the outstanding support team behind it.
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
