Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

June 11, 2025

The agent is kind and she's a big help in setup my shipping rates. Thank you Janani.

Rhinasam Shelving Systems Corporation
Philippines
1 day using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

April 24, 2025

Jennifer was incredibly helpful in succinctly addressing the needs of our customer and getting to the root of what we were trying to do in the setup process.

Magnation
United States
About 20 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

February 25, 2025

Janani was really helpful and quick to fix the issue. Thank you!

Dem Canvas
United States
About 1 hour using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 12, 2024

Rahul was extremely helpful in working through questions I had for my unique set up. I have had great customer service and quick response through Shipeasy and highly recommend!

Vantage Coffee Roasters - Wholesale
United States
15 days using the app
Logbase replied December 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 8, 2024

This seems like a really powerful app with some great features. I really appreciated being able to have a zoom call with an expert to help set things up. Vignesh was so helpful!

Bookishly
United Kingdom
14 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 5, 2024

Service was awesome, the person was informative and most helpful

Janani was just super!

Buysoundtrax
United States
About 23 hours using the app
Logbase replied December 6, 2024

Thank you for rating our app. We are happy to hear about your positive experience with our product and service.

November 4, 2024

Fantastic app & great features. Great support team. Janani was very responsible & helped me solve my issue within 10 mins.

Hakuna Pets
United States
15 days using the app
Logbase replied November 7, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 25, 2024

Vignesh was awesome in walking me through the features of the product!

Organic Melt®
Canada
1 day using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 5, 2024

Siva was amazing at helping me fix my shipping issues with Shopify. I would 100% recommend.

Hooked on a Book
Australia
About 21 hours using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 10, 2024

Barath was very helpful and knowledgeable.

angelacres
United States
About 21 hours using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.