Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

June 23, 2024

GREAT APP, RAHUL HELPED ME ALOT WITH THE INTRIGATION

Ariah Nails
India
About 3 hours using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 1, 2024

The app seems ok, I am still in testing mode. Jennifer was helpful on a free zoom call to help set things up

The Brew Shed Team
Australia
1 day using the app
February 28, 2024

Siva was SUPER helpful, the call was super fast and amazing. Thank you SO mcuh!!!

Matthies Landwirtschaft
Germany
About 1 month using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 25, 2023

Rahul was very helpful and I recommend...

FRENCH VINTAGE TRÉSOR
France
About 21 hours using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 22, 2023

Barath was so very helpful in my initial call. Very patient with me. Cant wait to get this app working for our business.

Little Kids Jumping Castles
Australia
28 minutes using the app
Logbase replied September 25, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

August 17, 2023

Incredible support even before starting being their paying customer. Thanks Dhana for his explanation.

Enpal Pro Italia
Italy
About 19 hours using the app
Logbase replied August 18, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 5, 2025

Nithish helpen me really good with the ditance based shipping rates for my company!

Kooter Handel en Transport
Netherlands
8 days using the app
March 1, 2024

Janani is so nice and patient to guide me set the shipping fee

Dry Studio
Japan
About 2 hours using the app
Logbase replied March 2, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 1, 2026

merci

BMYANY
France
18 minutes using the app
February 12, 2026

First foray into Shopify and this is the first paid 3rd party app we are trying to configure. (First in free trial mode). Ran into a snag but all you have to do is click the "Live Help" button to connect with someone like Jennifer Joys and she will get you up and running with the rate(s) you need.

This happens by way of accepting their "collaborator request" and they can go into your store and see the various configuration, or in our case, mis-configurations, and let you know how to fix it.

It is very encouraging to be on this platform and using this app.

By the way, this all happened in the wee hours of 5:15am. So rest-assured you are in good hands.

antonio-devstore+B2B
United States
About 1 hour using the app