Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

May 12, 2022

Siva was a tremendous help for us today! She did the setup for us and made it easy to implement in the future. Great service!

Confetti Kitty
United States
1 day using the app
Edited August 11, 2023

Thank you so much Rahul Pradeev and dhana
For helping us with our complicated shipping needs . Very patient and understanding of what we needed . Thank you

COPPERTUBINGSALES
United States
4 months using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

February 18, 2022

Siva and team have been a great help with getting this app up and running for our store. The app seems to handle complicated scenarios/rules. Siva has responded quickly to my emails and is also available to talk to on zoom. Thank you Siva and team :)

Ecostork
Australia
About 2 months using the app
Edited September 27, 2022

Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.

dishbee
Germany
11 months using the app
June 13, 2022

This app works like magic, it prevents Shopify from charging your customers double shipping due to multiple vendor/fulfillment locations. Let me just say this, this app and the people behind it should be an example of what great customer service is and most importantly would like to say a big THANK YOU to Raj Kumar who worked with us patiently and diligently to help us install the app and set our shipping rates correctly. We highly recommend this app and will use it long term. Thank you again, Raj and Shipeasy, for making our and customers lives easier. Sincerely,
Ivaylo

Urban Move
United States
1 day using the app
October 23, 2025

Barath is very helpful!

Clevia
Canada
About 14 hours using the app
February 26, 2025

Barath helped solve our issue

Teraganix Wholesale
United States
Over 1 year using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 28, 2024

Amazing customer service. The best I have ever been across. Warm, Fast and Efficient. They even did the set up for us. Amazing! Highly recommend. Thank you Vignesh!

poddie.fr
Poland
3 months using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited May 16, 2023

The requirement is achievable in the shipeasy app. Recommend to use. Great costumer service from Sowmiya

Altmühl-Wochenmarkt
Germany
About 1 hour using the app
Logbase replied May 16, 2023

Thanks a lot for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be there to help you always.

March 17, 2023

I some dificulties with setting up the ranges of Zip Codes that I could offer the specific method of shipping and they gave great support and helped me to setup. Thank you guys!

Aroma D'Alma
Brazil
About 19 hours using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!