Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

October 28, 2025

Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!

Remington Medical
Canada
Over 1 year using the app
October 24, 2025

Great support - really fast and helpful! Always there to help things run as you want. Thank you!

Art Rotondo
Canada
23 days using the app
April 29, 2026

Varatharaj did an outstanding job on the support call with us!

Mike & Franks US-Equipment GmbH
Germany
2 months using the app
Edited October 29, 2025

the guide is very nice and helpful . -> Thanks Durkesh

papercrane.id
Indonesia
9 days using the app
October 23, 2025

Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.

Regal Autosport B2B
United Kingdom
27 minutes using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited October 23, 2025

Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!

Bathirst Liquor
Australia
About 1 month using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited January 2, 2026

Deepan was great, answered all of my questions and walked me through the process. Great app

FABSINKS
Canada
4 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

October 21, 2025

bindu have been very helpful and knew how to assist in everything we needed, she deserve a big bonus!!

Deco garden
Israel
9 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

October 17, 2025

After a bad experience with another shipping app, my company decided to try ShipX and Deepan supported me in setting up different shipping rate for different zones which is something the other app could not do.

Thank you Deepan for your amazing support and smooth communication.

I highly recommend!

POOPEEPOTTY
Canada
1 day using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

October 16, 2025

Janani's customer service was best, Issue was addressed and explained clearly. Thank you!

Urban Culture Homes
Australia
2 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.