Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

September 26, 2025

This is a great extension. Especially while struggling with installing the support (Durkesh) helped me a lot and solved all my problems. Thank you for this great extension and the support.

tilespace.us
United States
About 2 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited November 25, 2025

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease. One of the best support team

Car Wash Superstore
United States
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 20, 2025

Nithish was amazing, really couldn't recommend this developer more, great service and help.

Pieces For Places
United Kingdom
About 15 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited September 29, 2026

Swetha was very helpful - solved all my queries and issues i had on shipx. I would definitly recommend the app good for adding conditions for shipping rate using zip codes. I received a 5 star service. Thank you.

MQ Prestige Beds Ltd
United Kingdom
About 1 year using the app
September 17, 2025

Barath was helpful in support

W.D. Cattle Company
United States
About 7 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 17, 2025

Durkesh kumar R helped a lot in the initial set up and provided tailored recommendation of preventing any potential issues we may encounter.

The Surfboard Warehouse NZ
New Zealand
About 2 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 16, 2025

I had a great experience. The agent knew their stuff and was very helpful.

Up North Sports
United States
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 15, 2025

Deepan, I got helped by Him , he is really good and he showed me a lot , I learned a lot from , he is great with customer support

Spazio Lighting
South Africa
About 1 month using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 15, 2025

Vinduja was very helpful with guiding us through the setup of the app. The ability to do shipping based on zip/post codes met the requirements we were looking for.

Versiclad SelfBuild
Australia
7 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited September 27, 2025

Really Good App. Vignesh & Nithesh really helped us to solve our shipping issue. Thank You.

Designer Doors & Building Supply
United States
15 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.