Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited October 12, 2023

Brilliant and immediate support from Sowmiya and Vindu thank you! She helped us set up conditional Free Shipping for our cart.

Uncle John's Licorice
Australia
8 days using the app
Logbase replied June 5, 2023

We appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon. Thank you once again!

March 21, 2022

Siva did a great job with assisting and explaining my requests. Really appreciate the help. Love this app. Very user friendly.

Laxretreat
Malaysia
42 minutes using the app
May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

shophogeye
United States
About 2 hours using the app
July 8, 2022

I used this and am happy with all the features it providing .A big thanks to Mr. Siva for helping out me for customizing the app

Perfume Scents
United Kingdom
4 days using the app
March 8, 2023

Super easy and intuitive. Rajkumar was amazing. He helped set up different shipping categories and did it so easily. Thanks Raj!

Little Books
United States
2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited November 27, 2021

The support & setup help provided by these guys is amazing, the best I have ever received. They really go above and beyond! 12/10

Mechboards
United Kingdom
3 days using the app
January 27, 2022

Great app and great support! They give many options for all kinds of situations. It can probably work for almost anyone.
Thanks!

Blanket Creek Pottery
United States
2 days using the app
May 17, 2023

Again these guys pull everything out the bag! constantly on hand and always and I mean always sort the issue!

highly recommended

Meatsupermarket.com
United Kingdom
3 months using the app
Logbase replied May 17, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

Edited January 23, 2024

Janani and Rahul were very helpful setting up the app for me. They had an answer for all my questions and had great communication

Untamed Earth Organic Farm
New Zealand
10 months using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

November 19, 2022

Siva was great at helping us install this app and get us started with shipping rates and combining our products.
Thanks very much!

Clan McDonald Comics
United States
About 1 hour using the app