Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

February 1, 2023

i got Amazing service by Janani. this App is amazing and working very good. i highly recommended!!! its fits exactly to my needs.

Ben-Ari Art Gallery
United States
About 12 hours using the app
March 2, 2023

Such helpful support! The support team jumped on a zoom call straight away to help me resolve the issue I had :) Amazing thank you

Logpile
United Kingdom
2 days using the app
Logbase replied March 2, 2023

We thank you lot for your amazing review. Your kind words motivate us to reach heights. Get in touch anytime!

Thanks,
Sowmiya
LogBase Customer Success Team

July 14, 2023

Dhana was very helpful in assisting us with configuring our courier setup.
Looking forward to using the app and all it's features.

Strings Direct GB
United Kingdom
About 2 hours using the app
Logbase replied July 16, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 22, 2022

Excellent customer service, so friendly, patient, and knowledgable.
Very helpful and got the app working perfectly. Thank you, Siva

Almondie
United States
1 day using the app
Edited September 26, 2025

This app is great. Excellent support from Durkesh and Janani! Thanks to Durkesh, Janani for the help , fast action and extra time.

The Balcony Garden
Australia
Over 2 years using the app
Logbase replied March 24, 2023

Thank you very much for your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to assist you!

September 15, 2022

Janani, is an excellent support. The support is helpful and fast delivery with step by step explaination. I would recommend this app

Hairtech Wholesale
United Kingdom
6 days using the app
Edited February 1, 2024

Rahul Barath supported me well. I highly recommend using any of these apps. They are fantastic. Rahul & Barath, you are the best!!!

Quality Plants & Seedlings
Australia
Almost 2 years using the app
August 9, 2022

The logbase team is super helpful. It's so amazing! Thanks for working with us and providing zoom technical support at short notices.

Cosmic
Philippines
About 2 hours using the app
Edited February 10, 2026

Very quick response on online support chat and Durkesh identified and resolved our issue very quickly. Excellent customer service !!

Powerful UK
United Kingdom
Over 2 years using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

February 27, 2023

It can be a little confusing in places. But the support team are great. Polite, efficient and have successfully dealth with my queries

Retro Designer Wear
United Kingdom
4 months using the app
Logbase replied February 27, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thanks
Sudhan
Logbase Customer Success Team