Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

January 14, 2022

Siva was very helpful. He took a lot of time for me and I felt very comfortable with the support. Good work. Go on with this. Great app!

Goldeimer
Germany
About 1 hour using the app
February 11, 2022

I spoke with Shiva. He was excellent at understanding what we needed and gave us a clear solution to accomplish what we uniquely needed.

GrbNGo
United States
About 23 hours using the app
September 21, 2022

This app is exactly what I'm looking for and the customer service is top notch. Thank you for explaining everything so thoroughly for me!

Your Private Bar
United States
10 months using the app
March 21, 2023

Contacted support on setup questions and the support was very helpful and explained all the steps.
Thanks for you help great support team.

CatitUK
United Kingdom
About 22 hours using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

July 8, 2022

Siva was amazing! Siva helped us to set up our very specific rates, we could not have done it without his help. Thank you for all your help

Reef Supplies Canada
Canada
About 3 hours using the app
August 3, 2022

Great customer service. The app works like magic and every time i struggled with something, there was always someone to help straight away.

RingMaster Sports
United Kingdom
7 months using the app
July 23, 2023

Thank you so much Rahul, the app works like breeze for me. It has every option that i wanted to pursue with our International Shipping option.

Fiona
Pakistan
About 2 hours using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

December 6, 2022

Siva was very very helpful to us in explaining how the app works and was very patient
The app is very flexible and has almost unlimited options

Homeplace
Belgium
16 days using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

February 17, 2022

Amazing app. Siva did a wonderful job helping us to setup multi location, which is working perfect now. Siva was soo good! Thank you so much Siva.

Nbourhood
Denmark
About 15 hours using the app
January 22, 2023

This app has solved the problem of stacked shipping rates, causing customers to pay more for shipping than what they should. Very helpful support!

Green Treez Company
United States
3 days using the app