Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a core fulfillment tool that cuts time and labor with batch label printing, barcode‑based picking/packing, and powerful automation rules. Many highlight reliable multi‑channel integrations, strong rate‑shopping and packaging rules that reduce errors and shipping costs, and scalability to very high order volumes. Merchants frequently praise onboarding and ongoing support, and say discounted shipping rates can save thousands, especially internationally.
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Super happy to have made the switch to ShipStation! it was super quick and easy with Rakesh guiding me through the steps.
The functionality is so good and the support from Rakesh was next level – super knowledgeable, helpful and patient. He made sure everything was setup and tested ready to go & even helped me configure so automation rules which will save me so much time. Total game changer. Thanks Rakesh!
Welcome to ShipStation! We're thrilled to hear the switch went smoothly and that Rakesh was able to get you fully set up and ready to go. We'll be sure to pass along your kind words, feedback like this makes his day. Here's to saving time with those new automations!
Stephani Williams was my implementation specialist. She has been really great to work with. Super knowledgeable, communicated well, and helped get the workflow that I needed dialed in.
Thank you for sharing! We're glad Stephani was able to get your workflow dialed in and provide that level of support along the way. We also love her around here and will make sure she hears the kind words!
Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month.
You pay a fee to make your business get a poorer customer experience whilst making your job harder.
The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, as this is not the standard we hold ourselves to. Your ticket has been escalated and is in the hands of the right team to get this resolved. We'll also be following up internally on the status to make sure things are moving forward. We appreciate your patience and look forward to making this right.
We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that.
Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.
Rekesh was absolutely amazing in helping me set up my ShipStation account. He was incredibly efficient, patient, and made what felt like a really daunting process so easy to understand. He took the time to make sure everything was set up correctly and answered all of my questions along the way. I really appreciate all of his help and couldn't have asked for a better experience. Thank you so much, Rekesh!
Thank you for sharing! We're so glad Rekesh was able to make the setup process feel manageable and get everything dialed in for you. We'll be sure to pass your kind words along as this is exactly the experience we want for new users!
Sertel and Gail at ShipStation were very helpful with the process of setting up the automation processes between our Shopify store (HempBeverages.com) to ShipStation. I highly recommend them to help with setting up your store with Shipstation. 5 stars in not enough stars for this teamwork.
Cannot praise Shipstation enough - it makes processing orders seamless and has completely transformed our operations. Couldn't do without it! Special shoutout to our implementation manger Aakriti! Thanks.
Thank you for the fantastic review! We're thrilled to hear ShipStation has made such a difference in your operations. We'll be sure to pass along your thanks to Aakriti, it's wonderful to hear she made the implementation a success!
Eigentlich eine tolle App, die gut aufgebaut ist und flüssig läuft. sie lässt sich gut anpassen. Allerdings wird der internationale Versand aus Deutschland mit DHL nicht unterstützt. Und das wichtigste: Wir hatten einen schweren Fehler, der zum kompletten Stop unseres Accounts geführt hätte und der Kundenserivce hat trotz Kontakt per Mail, Chat und Formular über einen Moant nicht reagiert. Überlegt es auch genau, ob ihr euren kompletten Versand an ein Unternehmen ohne Kundenservice abgeben wollt!
Vielen Dank für Ihr ausführliches Feedback. Es freut uns, dass die App an sich gut für Sie funktioniert; allerdings bedauern wir sehr, dass es keinen DHL-Support für den internationalen Versand aus Deutschland gibt und dass es zu einem kritischen Fehler sowie einer monatelangen Funkstille seitens unseres Support-Teams gekommen ist. Das entspricht nicht unserem eigenen Anspruch – insbesondere bei einem so wichtigen Thema wie dem Kontozugriff. Wir haben eine E-Mail an die im Konto hinterlegte Adresse gesendet und hoffen auf eine baldige Rückmeldung.
There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process.
The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.
Just got set up with the help of Rakish at ShipStation and its a game changer. A few clicks and my labels are automatically printed with compared rates at the touch of a finger. Perfect for my small business.
